Technical Solutions Engineer Associate, Scaled Solutions
A Technical Solutions Engineer Associate on Google Cloud's Scaled Solutions team troubleshoots data center software and workflow blockers at scale, builds internal tools and automated frameworks, and writes playbooks so Server Operations can resolve issues autonomously. Core tech includes coding languages like Python, Java, C++, Go, and Shell, plus cloud and backend systems.
- Compensation
- €58K–€69.5K / yr
- Location
- Eemshaven, Netherlands; Saint-Ghislain, Belgium; Fredericia, Denmark; Hamina, Finland; Frankfurt, Germany
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 2+ years
- Category
- Solutions engineering
- Posted
Skills
Must have
- Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
- 2 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process)
- Experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go, JavaScript) or in system design
- Willingness to participate in weekend on-call duties or assigned work shift rotations
Nice to have
- 2 years of experience with 2 or more of: Web Technology, Data/Big Data, Systems Administration, Machine Learning, Networking, Kubernetes, Oracle, SAP
- Experience in technical consulting on supporting enterprise customers with high service-level objective and service-level agreement requirements
- Experience with cloud computing (i.e., certifications, internships, coursework, etc.)
- Experience owning a full life-cycle of technical projects including design, development, maintenance, and driving long-term improvements
- Experience developing backend applications or shell scripts
Full description
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
As a part of the Scaled Solutions team, you will work with Google Server Operations and the Data Center Software teams, delivering technical and process solutions that drive operational excellence.
In this role, you will help problem-solve at scale, troubleshooting issues globally by creating innovations in technology, operational processes, and policies. You will focus on resolving workflow execution blockers due to systems and software issues that arise across the supply chain software stack in the course of capacity fulfillment and enablement operations in Google data centers around the world by delivering innovative solutions and drive operational efficiency and cost-savings for Google Cloud.
You will have a mature set of performance metrics and invest in a culture of continuous improvement and operational excellence, having a strong technical background is an important component of the role as we support multiple backend systems with interdependencies.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
Belgium: €76000 - €77500 (EUR) + 15% bonus target + equity + benefits
Learn more about benefits at Google.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
Germany: €78000 - €79500 (EUR) + 15% bonus target + equity + benefits
Finland: €58000 - €59000 (EUR) + 15% bonus target + equity + benefits
Learn more about benefits at Google.
- Diagnose and troubleshoot data center blockers and stakeholder concerns to achieve swift resolution.
- Design, improve, and iterate on internal tools, software, and automated frameworks to streamline the issue management life-cycle.
- Create standardized technical playbooks and processes that enable the Google Server Operations team to manage and resolve issues autonomously.
- Partner with Engineering and Server Operations stakeholders to investigate, identify, and fix the fundamental root causes of negative business outcomes.