Technical Solutions Engineer (FDE)
Factorial is hiring a Forward Deployed Engineer (Technical Solutions Engineer) in Mexico City to be the technical point of contact for enterprise HR-software customers, owning onboarding, integrations, and complex troubleshooting from pre-sales through go-live. The role blends hands-on debugging, scripting, and data work with delivery management using tools like Jira and APIs.
- Compensation
- Not disclosed
- Location
- Ciudad de México, CDMX, Mexico
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 3+ years
- Category
- Solutions engineering
- Posted
Skills
Must have
- 3–5 years of experience in technical consulting, implementations, solutions engineering, customer engineering, advanced support, or professional services in a SaaS environment
- Engineering mindset: able to go deep on debugging, data investigation, and scripting while leading customer conversations
- Proven delivery management skills: experience with sprints, Jira (or equivalent), and managing dependencies, risks, and stakeholder communication
- Strong troubleshooting fundamentals: root-cause analysis, mitigation design, and incident communication
- Hands-on knowledge in at least two of: APIs and integrations, data management and migration, identity and access
- Comfortable operating with enterprise customers, including meetings with senior stakeholders and occasional in-person sessions
- Autonomy and ownership: prioritization, momentum, and cross-team coordination
- Fluent English and Spanish
Nice to have
- Experience with enterprise security processes (security questionnaires, reviews, change windows)
- Familiarity with cloud concepts (Azure or equivalent) and observability tooling (logs, metrics)
- Experience in HR tech, payroll, time tracking, identity, or other complex B2B domains
- Experience in fast-paced environments where ambiguity and change are constant
Full description
At Factorial, we’re looking for a Technical Solutions Engineer or how we called internally a Forward Deployed Engineer (FDE) to help our largest and most complex customers succeed from late-stage pre-sales all the way through onboarding and production adoption 🚀
The Role ✨
We’re hiring a Forward Deployed Engineer (FDE) within Customer Experience. You’ll be the technical point of contact for enterprise and strategic accounts, partnering closely with Product, Engineering, Security, Data, Partnerships, and Sales to remove technical blockers and drive a smooth path to go-live.
This is not just an integration role. Think “customer engineering”: you’ll solve a broad set of technical challenges that may block implementation and adoption, spanning APIs and product knowledge.
What You’ll Be Doing
As a Forward Deployed Engineer at Factorial, you will:
Own the end-to-end technical workstream for enterprise accounts
- Lead technical discovery, workshops, and solution design sessions with both technical and business stakeholders.
- Translate requirements into an executable delivery plan: scope, risks, dependencies, milestones, and acceptance criteria.
- Guide technical onboarding end-to-end: advanced configuration, data onboarding, integrations where applicable, testing, validation, and go-live.
- Act as the escalation owner for complex technical blockers, driving resolution end-to-end.
Solve complex technical problems hands-on
- Investigate and diagnose difficult issues.
- Analyze product behavior in real customer scenarios.
- Use logs, data, and operational signals to narrow down problems and reduce time-to-resolution.
- Build lightweight tools when needed (scripts, validators, queries, utilities) for migrations, reconciliation, data cleanup, or verification.
- Provide technical support to customers via email and ticketing channels, addressing questions, following up on issues, and guiding customers on the functionality and operation of integrations.
- Monitor and follow up on integration-related issues, ensuring clear communication with customers through resolution.
What We’re Looking For
You’re likely a great fit if you:
- Have 3–5 years of experience in technical consulting, implementations, solutions engineering, customer engineering, advanced support, or professional services in a SaaS environment.
- Have an engineering mindset and can go deep when needed (debugging, data investigation, scripting) while also leading customer conversations with confidence.