Technical Support Analyst

Mission

As a Technical Support Analyst, you will be part of a distributed team of highly skilled professionals who take pride in their technical expertise, problem-solving abilities, and customer-focused approach. As the face of Colas IS Support within your assigned territory, you will interact directly with internal customers, delivering exceptional on-site and remote support for a wide range of technical issues. This hybrid role requires four days per week in the office and one day working from home.

What We Offer

We offer a competitive total rewards package, including:

• Annual base salary of $80,000–$90,000

• Comprehensive health and wellness benefits

• Retirement and financial well-being programs

• Paid vacation and approved time-off programs

• Professional development and career-growth opportunities

Final compensation will reflect the successful candidate's qualifications, experience, internal equity, and the scope of the role.

Main Responsibilities

• Assist our customers in maximizing their use of our information technology

• Provide technical support and administration for our business-critical systems, including:

• Microsoft Windows 11 and Server with Active Directory

• Workstations, servers, local and wide area networks, printers and the associated technology at our manufacturing plants

• Systems such as Teams Telephony

• Microsoft Office Suite and Microsoft Office 365

• Prioritize incoming requests from throughout the region made by phone, e-mail, ServiceNow, and in-person

• Travel to our locations within your territory to resolve critical issues on a moment’s notice

• Be the on-site relay for all ISS services (applications, infrastructure, support): analyze needs, identify problems, coordinate resources and share solutions

• Lead or participate in infrastructure, security, and technology modernization projects within your territory

• Assist with support and troubleshooting of business applications (JWS Apex, COMMANDseries, OnBase, HeavyBid, HeavyJob…) as much as your ever-growing skill level allows

• Support corporate mobile devices including iOS and Android smartphones, tablets, and associated mobile applications

• Support conference room technology, Teams Rooms, presentation equipment, and collaboration tools

• Manage the lifecycle of end-user technology assets, including onboarding, device deployments, software installations, hardware replacements, inventory audits, access management, and CMDB updates