Technical Support Engineer | Al-Futtaim Automotive | Abu Dhabi
Aftersales Technical Support Engineer at Al-Futtaim Automotive providing advanced diagnostic support for electric and plug-in hybrid vehicles. Day to day: remotely assists dealer service teams, makes field visits, analyses failed components, writes technical reports, escalates critical cases, and coaches technicians until repairs are resolved.
- Compensation
- Not disclosed
- Location
- AE
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- Strong knowledge of automotive electrical and electronic systems
- Advanced diagnostic and troubleshooting capabilities
- Sound knowledge of onboard diagnostic systems and modern vehicle technology
- In-depth understanding of electric vehicle components and powertrain systems
- Familiarity with modern automotive diagnostic tools and repair methods
- Ability to prepare clear and accurate technical reports
- Strong analytical, planning, and organisational skills
- Effective communication, coaching, and team-building capabilities
- Ability to apply new technical knowledge in a changing automotive environment
- Customer-focused approach with strong commitment to repair quality
- Diploma or equivalent in Mechanical Engineering, Electrical Engineering, or related technical discipline
- At least 6 years of experience in automotive service and repair, including 3+ years as a Master Technician in dealer service operations or equivalent
- Strong knowledge of automotive electronics, onboard diagnostics, and new-generation vehicles
- Practical understanding of electric and plug-in hybrid vehicle systems
- Proven experience in technical diagnosis, troubleshooting, and repair support
- Strong leadership, analytical, communication, planning, and coaching skills
Nice to have
- Extensive specialised training in electric vehicle technology may be considered
- IMI Electric/Hybrid Vehicle Level 3 or Level 4 certification
Full description
Job Requisition ID: 182673
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the Role
We are currently building a strong pool of talent for future Technical Support Engineer opportunity in Abu Dhabi.
As a Technical Support Engineer, you will provide advanced diagnostic and technical support for electric and plug-in hybrid vehicles. You will act as a key point of contact for complex technical and electrical concerns, supporting service locations remotely and through field visits to ensure accurate diagnosis, effective repairs, and an improved customer experience.
What You Will Do
- Provide diagnostic support for complex technical and electrical vehicle concerns.
- Validate reported technical issues and recommend suitable repair solutions.
- Deliver remote technical assistance to service teams.
- Conduct field visits when hands-on technical support is required.
- Prepare and submit detailed technical and quality reports.
- Follow up on technical cases until an appropriate resolution is achieved.
- Escalate unresolved or critical technical issues to the relevant stakeholders.
- Analyse failed components and coordinate their submission for further investigation when required.
- Provide on-the-job coaching to technicians to support quality repairs and Fix It Right performance.
- Ensure the availability of relevant technical literature, service bulletins, software-update equipment, and special tools.
- Support service teams in applying modern diagnostic and repair methods.
Required Skills to Be Successful
- Strong knowledge of automotive electrical and electronic systems.