Technical Support Engineer || Bangalore

Dear Candidate,

We are pleased to share an exciting opportunity for the position of Technical Support Engineer with our client.

Work Schedule: 6 days a week

Interview Process:

• First Round: Virtual
• Final Round: Face-to-Face (F2F)

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Key Responsibilities:

• Responding to client IT support requests and providing timely resolutions.
• Meeting with clients to diagnose software, networking, and hardware issues.
• Providing technical support both on-site and through remote-access systems.
• Understanding client requirements and providing appropriate technical solutions.
• Troubleshooting and repairing hardware malfunctions, software issues, and networking problems.
• Maintaining strong and professional client relationships.
• Tracking and managing IT support cases and work records.
• Preparing and compiling job/service reports.
• Providing support for AV and VC systems.
• Configuring, installing, supporting, and maintaining IT hardware and software, including PCs, laptops, desk/mobile phones, printers/copiers, Windows operating systems, applications, and mobile devices.
• Coordinating with customers to plan and implement software upgrades and OS installations.
• Managing helpdesk support for desktop hardware and software, and coordinating with service providers in case of hardware failures.
• Following up on the procurement and delivery of required hardware and software.
• Managing day-to-day helpdesk operations and handling support cases from initiation through successful resolution.

Required Skills & Qualifications:

• Bachelors degree in Information Technology, Computer Science, or a related field.
• Proven experience as a Technical Support Engineer or in a similar IT support role.
• Knowledge of web services, APIs, and IP-based protocols.
• Strong knowledge of computer hardware and networking systems.
• Good time-management and organizational skills.
• Excellent interpersonal and client-handling skills.
• Ability to troubleshoot complex hardware and software issues.
• Excellent written and verbal communication skills.

If you are interested in this opportunity, please share your updated resume and relevant details for further consideration.