Technical Support Engineer – FDC / Semiconductor Process

INFICON is seeking an experienced FDC (Fault Detection and Classification) Technical Support Engineer to join our growing team in Taiwan. In this role, you will serve as the primary technical interface between INFICON and our semiconductor manufacturing customers providing expert-level support for FDC software deployments, system integration, and process optimization.
This is a high-visibility, customer-facing role that requires solid knowledge of semiconductor manufacturing processes combined with strong analytical and communication skills.

Key Responsibilities

• Provide on-site and remote technical support for INFICON FDC software solutions deployed at customer facilities, including semiconductor front-end and back-end manufacturing environments
• Lead system installation, configuration, and qualification activities in collaboration with customer process, equipment, and IT engineering teams
• Analyze FDC alarm data, statistical models, and equipment sensor signals to identify process excursions and root causes
• Develop and optimize FDC rules, control charts, and fault detection models tailored to customer process requirements
• Conduct customer training sessions on FDC software operation, model development, and best practices
• Collaborate with internal product, sales, and applications teams to communicate customer feedback and drive product improvements
• Support pre-sales technical evaluations, proof-of-concept (POC) activities, and customer demonstrations
• Prepare technical documentation including test reports, application notes, and support guides
• Manage multiple customer accounts simultaneously and maintain high customer satisfaction
• Conduct occasional domestic travel to customer sites across Taiwan for on-site support, system qualification, and customer visits