Internet Of Things Philippines Inc.
TECHNICAL SUPPORT ENGINEER
Provides technical support for enterprise security and ELV systems (CCTV, access control, intercom, fire alarm) across pre-sales, installation, commissioning, helpdesk, and field service. Involves troubleshooting, cabling/termination, documentation (BOQs, drawings, SLAs), and client coordination. Salary ₱23,000–₱28,000/month.
- Compensation
- ₱23K–₱28K / mo
- Location
- San Juan City, Metro Manila
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 1+ years
- Category
- It support
- Posted
Skills
Must have
- Graduate of ECE, EE, Computer Engineering, IT, or related field
- 1–3 years experience in technical support, IT helpdesk, or similar
- Experience with Access Control Systems and Biometrics Systems
- Capable of first-level technical support and remote troubleshooting over the telephone
- Can explain technical issues in customer-friendly language
- Practices patience, active listening and empathy with clients
- Excellent problem-solving, documentation, and communication skills
Nice to have
- Prior exposure to customer-facing technical support roles
- Strong knowledge of networking fundamentals (TCP/IP, VLANs, firewalls, VPNs) and Windows Server environments
- Knowledge of CCTV, ELV/Security Systems, Windows OS, SQL/database concepts; ability to read technical drawings, BOQs, and wiring diagrams
- Vendor certifications or technical training; willing to travel for customer support and field assignments
Full description
Salary: ₱23,000 – ₱28,000 per month
JOB RESPONSIBILITIES
- Provide technical support for enterprise security and ELV solutions throughout pre-sales, project implementation, commissioning, after-sales service, helpdesk support, and field service while ensuring compliance with company standards and Service Level Agreements (SLAs).
- Install, configure, test, troubleshoot, commission, and maintain CCTV, Access Control, Intercom, Fire Alarm, and other security systems, including roughing-ins, conduiting, cabling, termination, and system integration.
- Prepare and maintain technical documentation, including Terms of Reference (TOR), Bills of Quantities (BOQ), SLD, shop drawings, as-built plans, manuals, acceptance reports, technical specifications, project estimates, service reports, and project documentation.
- Coordinate with Project Coordinators, Project Delivery, Customer Support, suppliers, and internal teams to support project implementation, technical discussions, product demonstrations, customer training, product testing, validation, and timely project completion.
- Monitor project progress, helpdesk ticket status, and Power Automate Helpdesk workflows while ensuring proper handling of tools, equipment, materials, customer concerns, and technical updates.
JOB QUALIFICATIONS
- Graduate of ECE, EE, or Computer Engineering, IT, or related field. (MUST)
- 1–3 years experience in technical support, IT helpdesk, or similar. (MUST)
- Experience with Access Control Systems and Biometrics Systems is a (MUST)
- Capable to provide first-level technical support and remote troubleshooting over the telephone for our clients.
- Prior exposure to customer-facing technical support roles is a (PLUS)
- Can explain technical issues in customer-friendly language.
- Practices patience, active listening and empathy with clients.
- Strong knowledge of networking fundamentals (TCP/IP, VLANs, firewalls, VPNs) and Windows Server environments is a (PLUS)
- Excellent problem-solving, documentation, and communication skills.
- Knowledge of CCTV, ELV/Security Systems, Windows operating systems, SQL/database concepts, and the ability to read and interpret technical drawings, BOQs, and wiring diagrams. (PLUS)
- Vendor certifications or technical training are an advantage. Willing to travel for customer support and field assignments. (PLUS)