Technical Support Engineer

JOB DESCRIPTIONJOB TITLE: Technical Support Engineer

JOB PURPOSE: For technical support for End User Devices being managed under Managed Services Contract of DHA

QUALIFICATION: 3 Year Technical Diploma or Bachelors degree in related field (preferred).

CERTIFICATIONS: Any one of - CompTIA A ITIL V3/V4 Microsoft 365 Certifications

EXPERIENCE: 3 4 Yrs

RESPONSIBILITIES (INCLUDES ALL TASKS):

• Provide onsite technical support for Windows and Mac devices including mobile devices (tablets and laptops).

• Install configure and maintain Antivirus and Endpoint Detection & Response (EDR) solutions.

• Perform MDM (Mobile Device Management) enrolment.

• Support and troubleshoot Office 365 applications OneDrive and VPN client applications.

• Conduct basic network troubleshooting (LAN Wi-Fi and VPN issues).

• Perform OS imaging deployment and configuration of new laptops.

• Manage end-user-related IT Security tickets.

• Provide prompt and effective support for VIP users ensuring minimal disruption.

• Participate in bulk asset movement including device preparation and deployment.

• Perform spare parts replacement for laptops and CPUs.

• Provide L1 support for Printers Smart TVs Audio and Video conferencing equipment.

• Provide L1 stand in support in Boardrooms and Meeting rooms.

• Troubleshoot technical issues and document solutions in knowledge base articles.

• Document incidents resolutions and maintain accurate service records.

TECHNICAL SKILLS / COMPETENCIES:MANDATORY

• Awareness of ITIL best practices and experience with ITSM tools such as Ivanti BMC ServiceNow etc.

• Knowledge of IMAC (Install Move Add Change) processes.

• Physical ability to participate in bulk asset movement.

OPTIONAL

• CompTIA A

• Microsoft 365 Certifications

• ITIL V3/V4

SOFT SKILLS:

• Excellent communication and interpersonal skills.

• Ability to handle VIP user issues with professionalism.

• Ability to work effectively in a team and maintain high customer satisfaction.

• Collaborate with other IT teams to ensure seamless support and issue resolution.

Key Skills

Database,Jira,Linux,Bank,Java
Employment Type : Full-time
Experience: years
Vacancy: 1