Technical Support Engineer
- Compensation
- Not disclosed
- Location
- Toronto, Canada
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- o Must have excellent English communication skills; both verbal and written
- o Must have experience in technical support, server administration, or other IT fields
- o Ability to troubleshoot web application using Chrome DevTools or similar tools
- o Demonstrable skills with scripting languages such as Python, Perl, or Bash
- o Working knowledge of networking protocols, such as HTTP(S), SMTP, TLS, and DNS
- o Experience with configuring Linux and Windows server environments
- o Experience with server virtualization, configuration, and maintenance
- o Experience with database administration
- o Must have excellent English communication skills; both verbal and written
- o Must have experience in technical support, server administration, or other IT fields
- o Ability to troubleshoot web application using Chrome DevTools or similar tools
- o Demonstrable skills with scripting languages such as Python, Perl, or Bash
- o Working knowledge of networking protocols, such as HTTP(S), SMTP, TLS, and DNS
- o Experience with configuring Linux and Windows server environments
- o Experience with server virtualization, configuration, and maintenance
- o Experience with database administration
Nice to have
- o Experience using or developing software for medical imaging
- o Experience with using software development tools and methods (source control, unit testing, bug tracking, continuous integration, etc.)
- o Thorough understanding of the latest security principles, techniques, and protocols
- o Good problem-solving skills and ability to work under pressure
- o Ability to participate in multiple projects concurrently
- o Excellent communication skills (verbal, written, and presentation)
- o Ability to understand new technologies quickly is essential
- o Good interpersonal skills and customer-focused mindset
- o Experience using or developing software for medical imaging
- o Experience with using software development tools and methods (source control, unit testing, bug tracking, continuous integration, etc.)
- o Thorough understanding of the latest security principles, techniques, and protocols
- o Good problem-solving skills and ability to work under pressure
- o Ability to participate in multiple projects concurrently
- o Excellent communication skills (verbal, written, and presentation)
Full description
Yoush
Consulting is excited to partner with a Canadian start-up to help build their
next global success. We are hiring the best talent in Information Technology in
Toronto, and across several European countries. If you wish to be part of a
global success story building life changing technologies that help millions of
people living a healthier life, then you must contact us.
Technical Support Engineer (Perm "Toronto-REMOTE")
This
is a central and dynamic position within the organization. The candidate will
provide technical support to current and prospective clients, contribute to the
development of self-help content, and provide technical support related to
company IT systems. Great communication, time management, and social skills are
essential as you will be responsible for managing a variety of support matters
while providing excellent “customer” service. You may be asked to contribute to
the software testing or bug fixes, and installing and configuring company
products.
Responsibilities
o Respond to incoming support requests
from customers in a timely manner
o Investigate and resolve technical
support issues prior to escalation
o Develop user documentation, knowledge
base, and other self-help content
o Provide pre-and post-sales technical
support to sales and marketing staff
o Be proactive and help customers plan
for their needs and future demand
o Install, configure and maintain company
products and IT systems
o Contribute to product testing and
development activities on some occasions
Qualifications
o Must have excellent English
communication skills; both verbal and written
o Must have experience in technical
support, server administration, or other IT fields
o Ability to troubleshoot web application
using Chrome DevTools or similar tools
o Demonstrable skills with scripting
languages such as Python, Perl, or Bash
o Working knowledge of networking
protocols, such as HTTP(S), SMTP, TLS, and DNS
o Experience with configuring Linux and