Technical Support Expert (Tier 2), Americas/BRT

About Intento

Founded in 2016, Intento has grown alongside the AI and language technology industry itself — from early machine translation, through the rise of LLMs, to the AI agents we build today. Throughout that shift, the problem we're solving hasn't changed: helping global enterprises communicate authentically in the native language of every customer and employee. What's changed is our ability to solve it well. Today, Intento is AI Agents for Enterprise Translation: we automate translation for global enterprises across every touchpoint — websites, apps, help centers, support, and internal tools — in 650+ languages, with AI agents that meet the requirements of each company: terminology, tone, and compliance. Not just fluency.

We've built this fully remotely, with a diverse team spread across the world, held together by a culture of teamwork, ownership, and trust. And because the technology we work with keeps moving, so do we — we don't hold onto an approach just because it used to work. When something changes in the landscape, or in what our customers need, we adjust fast and keep building.

Why Intento?

At Intento, we're solving a problem that looks simple from the outside and isn't: getting AI to translate not just fluently, but to the requirements of each company — terminology, tone of voice, compliance — and to verify and repair the output automatically when it falls short. It's a harder, more interesting engineering and product problem than most AI applications get to work on, and it's why 60+ global enterprises, including Indeed, Hexagon, Strava, and Agilent, trust Intento with it.

We're a multicultural team working remotely from different parts of the world, with a culture built around flexibility, transparency, and ownership. We offer competitive compensation and an environment where people are trusted to do their best work.

• Join a fast-paced environment where you can directly shape the course of the company.

• Get real transparency into business strategy and decisions — you'll understand the big picture and your impact on it.

• Enjoy a balance of autonomy and responsibility: make decisions and own outcomes.

• Work on a genuinely hard problem — translation that meets enterprise requirements automatically, beyond fluency — alongside people who've thought deeply about it.

• Get hands-on experience deploying AI agents into production for global enterprises.

• Work alongside a talented team — Software engineers, Language engineers, operations, and beyond — who care about doing the job well and supporting each other.

About the role:

We’re looking for a Technical Support Expert to join our 2nd-line support team. This is the team the rest of Support, our Technical Account Managers and Customer Success Managers turn to when an issue needs an investigation.