Technical Support

Salary: Rp 2.800.000 – Rp 3.300.000 per month

Requirements

• Fresh graduates are welcome to apply. Preferable experience in Helpdesk, Customer Support, or other related technical roles

• Good understanding of software systems, APIs, and troubleshooting methods

• Strong analytical and problem-solving skill

• Good english communication skills, able to explain technical topics in simple terms

• Familiarity with tools such as Postman (basic), SQL (basic), and ticketing systems

• Ability to work efficiently in a fast-paced environment with cross-functional teams

• Detail-oriented, patient, and customer-focused

• Flexible and willing to work in a shift rotation as required

• Experience in payment gateway projects is a plusResponsibilities

• Respond to user inquiries and technical issues via chat, email,online meeting or ticketing systems

• Perform initial troubleshooting for application errors, login/access issues, feature malfunctions, or performance problems.

• Reproduce user-reported issues and collect detailed information to support further investigation

• Escalate complex issues to the Development or Operations team with complete and accurate documentation

• Monitor system health, identify abnormalities, and report urgent incidents promptly

• Provide clear instructions and guidance to users regarding system usage, configurations, or feature navigation

• Maintain and update knowledge base articles, SOP, and internal technical documentation

• Collaborate with Product, QA, and Developer teams to ensure fast and effective issue resolution

• Track and follow up on open tickets to ensure timely closure and user satisfaction