Technical Support Level 3 Engineer

Salary: ₱30,000 – ₱40,000 per month

Job Details: We are hiring Level 3 Technical Support Engineers to handle complex infrastructure troubleshooting, high-tier incident escalation, system maintenance, and advanced technical resolution.

• POSITION: Technical Support Level 3 Engineer / Team Lead

• WORK SETUP: On-site / Corporate Deployment

JOB RESPONSIBILITIES:

• Investigate and resolve complex, high-severity Level 3 technical incidents escalated from lower support tiers

• Perform root cause analysis on system disruptions, application bugs, server issues, and network bottlenecks

• Collaborate with software developers, database administrators, and system architects to deploy permanent fixes

• Lead system health monitoring, infrastructure maintenance, and quality management protocols

• Mentor Level 1 and Level 2 support personnel and maintain escalation SLA compliance

QUALIFICATIONS:

• Bachelor's Degree, Diploma, or equivalent field of study

• Minimum 5 years of solid experience in Level 3 technical support and infrastructure troubleshooting

• Advantage: Relevant professional management or service framework credentials (for Team Lead candidates)

• Advantage: Recognized Quality Management or specialized technical certifications

BENEFITS:

• Competitive Salary Package

• Mandatory PH Statutory Benefits (SSS, PhilHealth, Pag-IBIG)

• 13th Month Pay

• HMO / Medical Insurance Coverage

• Paid Vacation & Sick Leaves

• Technical Certification and Career Growth Support

HOW TO APPLY: Please submit your updated CV/Resume to iestudillo@absi.ph along with your answers to the screening questions below:

• What city/province do you currently reside in?

• How many years of experience (at least 5 years) do you have specifically in Level 3 Technical Support?

• Do you hold any recognized Quality Management, service framework, or specialized technical certifications?

• Do you have hands-on experience performing root cause analysis and resolving high-severity enterprise IT incidents?

• Previous employment details (What is your current or most recent company and job title)?

• Reason for leaving and current employment status (Resigned, Cleared, etc.)?

• Expected Salary:

• Notice Period / Availability:

Send your complete CV and answers to iestudillo@absi.ph with the subject line: L3 Tech Support Application - [Your Full Name]