Technical Support Manager
- Compensation
- Not disclosed
- Location
- London, England, United Kingdom
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 4+ years
- Category
- Support
- Posted
Skills
Must have
- ● You are comfortable talking to technical developers about product
- capabilities and functions even if you couldn’t do their job
- ● You are a confident communicator and aren’t afraid to challenge
- peers/teams over engineering approaches or priorities that conflict with
- the needs of your customers
- ● You are a self starter, constantly finding opportunities for enhanced
- documentation, automation, or process improvements
- ● You are hyper organised online and offline; you can handle some chaos
- and competing priorities, manage expectations, and communicate
- efficiently
- ● You are naturally collaborative, not afraid to ask for help, and will build
- strong relationships with other teams. You don’t believe you’re above
- anyone or any task
- ● You are detail oriented, self-organised and deliver on your commitments
- to your colleagues and the organisation
- Main Duties & Responsibilities
- ● Manage and triage incidents, product updates, enhancements and other
- service requests received from a range of sources
- ● Manage a the workload of a rotating team of Android and back-end
- developers
- ● Possess or quickly gain detailed knowledge of the work done by the
- application development teams to effectively document and support the
- applications I think you would need strong technical knowledge to do
- this accurately. It’s very difficult to get the details out of Developers!
- ● Verify that all necessary requirements, incident details, sample data, and
- other supporting information is provided with each incident or service
- request submitted
- ● Assign Jira tickets to team members based upon current workload,
- subject matter, complexity, expected delivery date, and resource
- availability
Full description
Job Description
Technical Support Manager
Role Overview
Sliide is a mobile technology company that solves some of the most pressing
challenges for mobile network operators and handset manufacturers globally.
Our digital products are used and loved by millions of people every month and
drive billions of impressions to content producers and advertisers around the
world.
As a Technical Support Manager, you will join our Technical Operations Team
and will manage a dedicated pool of developers in the UK and overseas,
supporting our live products and customers. This is a very visible and central
role within the organisation, reporting directly to the CIO. You'll be working
closely with our Customer Success and Device Integration teams, as well as
liaising with our Product, Programme and Engineering teams on a daily basis.
Who You Are
● You are comfortable talking to technical developers about product
capabilities and functions even if you couldn’t do their job
● You are a confident communicator and aren’t afraid to challenge
peers/teams over engineering approaches or priorities that conflict with
the needs of your customers
● You are a self starter, constantly finding opportunities for enhanced
documentation, automation, or process improvements
● You are hyper organised online and offline; you can handle some chaos
and competing priorities, manage expectations, and communicate
efficiently
● You are naturally collaborative, not afraid to ask for help, and will build
strong relationships with other teams. You don’t believe you’re above
anyone or any task
● You are detail oriented, self-organised and deliver on your commitments
to your colleagues and the organisation
Main Duties & Responsibilities
● Manage and triage incidents, product updates, enhancements and other
service requests received from a range of sources
● Manage a the workload of a rotating team of Android and back-end
developers
● Possess or quickly gain detailed knowledge of the work done by the