Technical Support Officer (Cemeteries)
- Compensation
- Not disclosed
- Location
- Maldon, United Kingdom
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Contract
- Experience
- Not specified
- Category
- Support
- Posted
Must have
- Experience in the cemeteries industry.
- Background in administrative, coordination, or operational support roles.
- Proficiency in handling customer inquiries, service requests, or complaints.
- Expertise in maintaining accurate records and databases.
- Strong customer service and communication abilities.
- Capability to prioritize tasks in a dynamic operational setting.
- Understanding of data protection, confidentiality, and record management practices.
- Familiarity with health and safety standards relevant to service delivery.
- Excellent organizational and administrative skills.
- Ability to collaborate effectively with colleagues, contractors, and stakeholders.
Nice to have
- Experience with Local Authorities.
- Knowledge of cemetery legislation and bereavement services.
- Familiarity with cemetery records and burial management systems.
- Experience in supporting operational service delivery teams.
- Involvement in service improvement initiatives.
Full description
Technical Support Officer (Cemeteries) - 6 Month Contract
Local Authority | 6 Month ContractLocation: Maldon, Essex
Rate: £19.24 per hour (Umbrella)
Contract: 6 Month Contract
Hours: 37 Hours Per Week
Working Pattern: Minimum 3 Days Per Week On Site
Pay: Bi-Weekly
Summary
We are seeking a skilled Technical Support Officer to join the Cemeteries and Bereavement Service team at a Local Authority. This role involves supporting the management of cemeteries, memorials, and bereavement services, ensuring adherence to legal standards, maintaining precise records, and delivering exceptional customer service. The position is well-suited for individuals with prior experience in the cemeteries sector who can offer both technical and administrative assistance while interacting empathetically with clients, funeral directors, contractors, and other stakeholders.
Key Responsibilities
- Deliver operational and administrative assistance to the Cemeteries and Bereavement Service.
- Keep detailed records of burials, grave plots, memorials, and related documentation.
- Address inquiries, complaints, and service requests with professionalism and sensitivity.
- Serve as a primary contact for cemetery and bereavement-related questions.
- Facilitate the efficient operation of cemetery services.
- Ensure adherence to cemetery legislation, Council policies, and health and safety standards.
- Assist with financial administration and operational tasks.
- Support contractors, funeral directors, and service users.
- Identify and implement opportunities to enhance service processes and customer satisfaction.
- Participate in service improvement and cost-efficiency initiatives.
- Assist with seasonal projects, memorial events, and ceremonial activities as needed.
Essential
Requirements
Requirements:
- Experience in the cemeteries industry.
- Background in administrative, coordination, or operational support roles.
- Proficiency in handling customer inquiries, service requests, or complaints.
- Expertise in maintaining accurate records and databases.
- Strong customer service and communication abilities.