Technical Support Officer

A Technical Support Engineer will research,
diagnose, troubleshoot, and resolve customer issues in an accurate and timely
manner. You will be responsible for working with different systems, software and
follow standard procedures to escalate unresolved issues to appropriate
internal departments.

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Requirements

• BS degree in

Information Technology, Computer Science or equivalent

• Proven working

experience in enterprise technical support, IT support or as a technical
engineer

• In-depth knowledge

in the product that the technician is supporting.

• Strong

problem-solving skills

• Excellent client-facing

skills

• Excellent written

and verbal communication skills

• Excellent English

language (written/speaking)

• Take ownership of

customer issues reported and see problems through to resolution

• Research,

diagnose, troubleshoot and identify solutions to resolve customer issues

• Follow standard

procedures for proper escalation of unresolved issues to the appropriate
internal teams

• Provide prompt and

accurate feedback to customers

• Ensure proper

recording and closure of all issues

• Prepare accurate

and timely reports

• Document knowledge

in the form of knowledge base tech notes and articles

• Follow the SLA for

issues with respect to the severity.

Benefits

• Autonomy over your your work

• Flexible working environment

• Employee-centric polices

• VIP medical insurance

• Learning and development opportunities