Technical Support Representative (Japanese-English Bilingual)

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The RoleYour Role

As a Technical Support Representative at Kyndryl, you'll be the first point of contact for customers, helping them resolve IT-related issues and ensuring a positive support experience. This role is ideal for individuals who are customer-focused, eager to learn, and interested in building a career in technology. You don't need deep technical experience to get started. We'll provide the training, tools, and support to help you succeed.

What You'll Do

• Serve as the primary contact for customers seeking technical assistance and support.
• Respond to customer inquiries through multiple channels, including phone, chat, email, and Microsoft Teams.
• Diagnose and resolve common IT issues while delivering a high-quality customer experience.
• Log, track, and manage incidents and service requests in accordance with established processes and service levels.
• Escalate complex issues to technical specialists and collaborate with support teams to drive resolution.
• Communicate clearly and proactively with customers, providing updates and managing expectations throughout the support process.
• Build knowledge across a variety of platforms, technologies, and business environments through hands-on experience and continuous learning.
• Contribute to a culture of teamwork, innovation, and customer success while developing the skills needed for future career opportunities in IT and technology services.

Your future at Kyndryl

This is a true “start here, go anywhere” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• Knowledge of Windows, macOS, or Linux operating systems.