Technical Support Specialist (18-Month Maternity Leave Coverage)

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

Your Role at Baxter

As a Technical Support Specialist, you will serve as a key technical resource for customers, field service representatives, and internal stakeholders, providing support for Baxter's medical equipment portfolio. You will troubleshoot mechanical and electrical issues, manage service-related transactions, and ensure timely resolution of customer inquiries while maintaining compliance with quality and operational standards. This is an 18-month maternity leave coverage opportunity based in Mississauga, ON.

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What You'll Do

• Provide technical support to customers, field service representatives, and internal stakeholders through phone and email.
• Diagnose and resolve mechanical and electrical issues on medical equipment using technical service manuals, bulletins, blueprints, and schematic diagrams.
• Analyze equipment issues and determine corrective actions to support service operations and complaint investigations.
• Create, document, update, and manage customer interactions and service requests within Baxter's contact management systems.
• Process and manage service parts orders, including order creation, fulfillment tracking, delivery confirmation, and sales order inquiries.
• Coordinate engineering part returns and failure analysis requests through Baxter's order management systems.
• Follow through on issue resolution and maintain accurate service documentation.
• Travel occasionally within Canada and the U.S. for training and job-shadowing opportunities.

What You'll Bring

• High school diploma required.
• Minimum of 2 years of experience troubleshooting electrical and mechanical systems, preferably within medical devices or related equipment.
• Experience working in a technical support, help desk, service operations, or call center environment.
• Ability to read and interpret technical service manuals, technical bulletins, blueprints, and electrical schematic diagrams.
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
• Experience documenting customer interactions, managing work orders, and processing service parts orders within business systems.
• Ability to travel occasionally for training and field-shadowing activities.
• Bilingual proficiency in English and French preferred.

We understand that compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated salary range for this position is $57,664.00 - $86,496.00 CAD annually, which reflects base salary as well as estimated target payout under the Management Incentive Compensation Plan. Individual pay will be determined based upon skills, expertise and experience, and the incentive, which is contingent upon company and individual performance outcomes. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

This posting is for a current existing vacancy within our organization. We are actively seeking qualified candidates to fill this open position. If you are interviewed for this position, we will advise you within 45 days of the interview as to whether or not you were successful in obtaining the position. Information submitted as part of the job application process will be kept on file for 3 years from the date of submission in accordance with legislative requirements.

As part of our recruitment process, Baxter Corporation may use AI tools to assist screening candidates and assist in evaluating candidate qualifications. All final hiring decisions are made by the hiring manager and recruitment team.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.