Technically fluent engineer with at least 5 years’ experience in automation or software support
Strong understanding of automation technologies and software development
Experience with object-oriented programming (C#, C++, JavaScript, etc.)
Familiarity with web technologies (CSS, HTML5) and Windows and Linux OS
Knowledge of communication protocols (TCP/IP, MQTT, etc.)
Ability to manage multiple priorities and lead team-based problem-solving
Excellent communication and interpersonal skills
Strong analytical and troubleshooting skills
Bachelor’s degree in Computer Science, Engineering, or related technical field (or equivalent experience)
Full description
Beckhoff Automation has an exciting opportunity to join our Engineering Services team as a Technical Support Specialist focused on Automation. In this role, you will provide high-level support and product expertise TwinCAT and related technologies. This includes working with a variety of programming languages and protocols, troubleshooting complex software issues, and collaborating with global teams. You’ll have the opportunity to grow your technical skills while supporting a highly differentiated automation platform.
Key Responsibilities
Provide high-level technical support for TwinCAT software and related technologies
Provide onsite and remote support to customer machine/control systems
Troubleshoot and resolve customer software control issues using advanced tools and techniques
Support a wide range of TwinCAT subcategories including:
This includes but is not limited to escalating problems for other technicians, Product Managers, and Beckhoff Headquarters
Communicate product functionality and quality issues clearly
Record, track, and document support requests, including all successful and unsuccessful decisions made as well as actions taken through to final resolution
Participate in on-call support on rotation to triage and troubleshoot after hours service requests
Provide customer and internal training
Contribute to internal knowledge base and wiki
Mentor and lead team members in resolving large-scale or complex issues
Continuously expand skillset and adapt to new challenges
Disclaimer: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs. Other duties as assigned.
What Makes This Role Unique
Freedom to Explore: Technical and career growth opportunities
Best-in-Class Tech: Represent a highly differentiated automation platform
Established Culture: Join a strong, values-driven organization
What We’re Looking For
Technically fluent engineer with at least 5 years’ experience in automation or software support
Strong understanding of automation technologies and software development
Technical Support Specialist - Automation at Beckhoff Automation (Savage, MN, US) — aijobsearch
Experience with object-oriented programming (C#, C++, JavaScript, etc.)
Familiarity with web technologies (CSS, HTML5) and Windows and Linux OS
Knowledge of communication protocols (TCP/IP, MQTT, etc.)
Ability to manage multiple priorities and lead team-based problem-solving
Excellent communication and interpersonal skills
Strong analytical and troubleshooting skills
Bachelor’s degree in Computer Science, Engineering, or related technical field (or equivalent experience)
Work Location
This is a Hybrid position. Team members can work from our Beckhoff US Headquarters located in Savage, MN, or customer locations when appropriate.
Travel
This position requires varying travel ranging from 15-20% which may include day trips, overnight stays, and occasional extended travel depending on business needs. Travel may be local, regional, or national. All travel-related expenses will be reimbursed in accordance with company policy. Candidates must be able to meet the travel requirements of the role, and reasonable accommodations will be provided as needed in accordance with the Americans with Disabilities Act (ADA).
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation:
Ability to stand and sit for extended periods.
Ability to use a computer screen for extended periods.
Ability to lift and carry items weighing up to 50 pounds occasionally.
Ability to bend, stoop, reach, and move as needed to perform job duties.
Manual dexterity for operating tools and equipment.
Adequate vision and hearing to perform essential tasks safely.
What we offer Benefits
At Beckhoff Automation USA, our privately held, family-owned culture empowers candid collaboration, the freedom to create innovative solutions, and strong relationships built around cutting-edge technology and shared purpose.
Generous Paid Time Off + 12 Paid Holidays
401(k) with up to 6% match
Employer-Paid Insurance: Life, AD&D, Short-Term and Long-Term Disability
Elective Benefits: Accident, Critical Illness, Indemnity, and Pet Insurance
Professional Development Opportunities
About Beckhoff
At Beckhoff, automation is our calling. We empower engineers to differentiate and succeed as industry leaders –– to harness new technologies, embrace open standards and solve the world’s most complex problems. Founded and led by engineers, we organically create advanced controls, communication, IoT, and motion technologies that become unique tools for your one-of-a-kind challenges in an age of digital transformation.
As a global partner with U.S. headquarters in Minneapolis, we remain committed to sustainability, inclusivity, and support for the people behind the automation. So, whether you’re powering the EV revolution, dazzling on Broadway, launching satellites, or developing fusion energy solutions – you can reach new heights for your business, industry, and humankind.
Beckhoff is an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected status. We are committed to creating an inclusive environment for all employees and applicants. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise take part in the recruitment process, please contact the Talent & Culture team.