Technical Support Specialist II
- Compensation
- $55K–$75K / yr
- Location
- Crafton, PA, US
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 3+ years
- Category
- It support
- Posted
Skills
Nice to have
- Experience with Switches, Routers, VLANs, VPN Devices
- Linux Systems
- VOIP experience
- SQL
- OpenTelemetry, Network Monitoring
- Experience in administering and deploying websites using IIS/Apache and SQL servers
- Scripting knowledge (e.g. Python)
- Interest in sports, participation at a higher level and knowledge of the sport and/or rules/officiating
- IT experience from a mission critical background such as athletics, financial compliance, military, or broadcast systems.
Full description
at DVSport | Pittsburgh
About Us
Ever wonder what officials actually watch so they can efficiently confirm or overturn a play, what players are studying on the sideline during a game, how teams prepare for an opponent using video, what gives sports broadcasters the ability to analyze a play quickly during a broadcast, it's all thanks to DVSport's cutting-edge software and broadcast quality technology.
Based in Pittsburgh, DVSport is an industry leading sports technology company specializing in Instant Replay and digital video acquisition, analysis, and playback software. Our products and technology are utilized by some of the top professionals in sports throughout the country.
Interested in joining: An industry leader? A tech innovator? An Emmy award winning company? Then look no further:
Position summary:
A Technical Support Specialist provides Level 2 & 3 technical support with a secondary emphasis of ensuring production and systems quality. You will use real-world feedback from support cases to drive hardware improvements and ensure every device leaving our facility meets the highest standards.
Essential functions and responsibilities:
- Customer Support & Troubleshooting:
- Act as Level 2 & 3 technician for clients and staff, resolving complex hardware and software issues via phone, email, and/or remote access.
- Diagnose and resolve system failures, connectivity issues, and device malfunctions.
- Guide customers through initial product setup and configuration.
- Install and configure computer systems, networking equipment and applications.
- Provide input during the development of new projects, products.
- Hardware Quality Assurance:
- Identify, document, and track hardware defects.
- Conduct analysis on hardware failures.
- Assist Hardware QA Lead with detailed test protocols for new and existing hardware components.
- Maintain documentation of processes and procedures.
- Process Improvement & Documentation:
- Maintain detailed logs of all support interactions and quality testing results.
- Develop and update technical manuals, troubleshooting guides, and internal QA procedures.
- Collaborate with the Design team to provide actionable feedback for future product iterations.
Success factors/job competencies:
- Written/Verbal Communication
- Collaboration/Team Player