Technical Support Specialist (L3)

VoltiE Group
is building the next generation of EV charging infrastructure.

Unlike
companies focused on a single layer of the technology stack, we develop our
charging hardware, embedded firmware, backend software, and cloud services
in-house. We are also expanding into installation, field service, and
maintenance, giving our team the opportunity to support our products throughout
their full lifecycle.

Our work
also extends to established charging platforms serving a large installed base
of tens of thousands of chargers. We deliver meaningful new capabilities,
improve reliability, and solve real-world technical challenges across hardware,
software, connectivity, and field operations.

We are
looking for a hands-on Technical Support Specialist (L3) who enjoys solving
difficult technical problems and wants to play a direct role in improving the
reliability and performance of EV charging systems.

As a
Technical Support Specialist (L3), you will take ownership of complex technical
escalations involving EV chargers and their supporting systems. You will
investigate issues across hardware, networking, embedded systems, software, and
cloud-connected services using diagnostic tools, logs, serial consoles,
networking utilities, service interfaces, engineering documentation, and
structured troubleshooting processes. You will work closely with hardware, firmware,
software, cloud, field service, installation, and operations teams to identify
root causes, validate solutions, and help prevent recurring issues. This is a
highly hands-on role for someone who is technically curious, persistent, and
comfortable getting into the details of a problem. Programming experience is
not required. What matters most is strong troubleshooting ability, technical
curiosity, attention to detail, and the ability to methodically work through
unfamiliar systems.

Requirements

**5+
years of experience** in technical support,
systems support, field engineering, network operations, electronics,
embedded systems, industrial equipment, EV charging, telecommunications,
or a related technical troubleshooting environment.

Experience
working with complex technical systems where issues may span hardware,
networking, software, connectivity, and cloud services.

Education:

• Bachelor's

degree in Computer Science, Electrical Engineering, Computer Engineering,
Information Technology, Mathematics, or a related technical field
preferred.

• Equivalent

professional experience, technical certifications, military training, or
demonstrated hands-on expertise may be considered in place of a degree.

**Specialized
Skills (Required):**

• Strong hands-on troubleshooting

and diagnostic skills with a structured approach to identifying and
resolving complex technical issues.

• Ability

to read, follow, and improve technical documentation, engineering
runbooks, service procedures, and troubleshooting guides.

• Strong

root-cause analysis and problem-solving skills.

• Ability

to clearly document technical findings, troubleshooting steps,
resolutions, and recurring issues.

• Ability

to work effectively with engineering, field service, installation,
operations, and customer-facing teams.

• Ability

to independently own escalated technical issues from investigation through
resolution and validation.

• Strong

attention to detail, persistence, curiosity, and willingness to learn
unfamiliar technologies.

• Ability

to work on-site with physical equipment and participate in hands-on
testing and troubleshooting.

**Specialized
Skills (Desired):**

• Experience

with **EV charging infrastructure, EVSE, OCPP, or charger management
systems**.

• Experience

with **embedded systems, Linux-based devices, firmware updates,
UART/serial consoles, or device-level diagnostics**.

• Understanding

of electrical systems and components, including **voltage, current,
power, grounding, relays, contactor, sensors, and circuit protection**.

• Experience

troubleshooting **IoT, connected devices, industrial equipment,
telecommunications equipment, or other distributed hardware systems**.

• Familiarity

with **cloud-connected products, APIs, backend services,
device-management platforms, or fleet-management systems**.

• Experience

with network/protocol analysis tools such as Wireshark or
similar utilities.

This is a
highly hands-on role for someone who is technically curious, persistent, and
comfortable getting into the details of a problem.

Programming
experience is not required. What matters most is strong troubleshooting
ability, technical curiosity, attention to detail, and the ability to
methodically work through unfamiliar systems.

Benefits

Benefits:

• Dental insurance

• Employee assistance program

• Employee discount

• Health insurance

• Life insurance

• Vision insurance

**Why Join
VoltiE Group:**

Work on
technology with real-world impact. Help build and support infrastructure that
enables the transition to electric transportation. Solve challenging technical
problems. Work across hardware, firmware, networking, software, cloud services,
and field operations. Gain exposure from product development and testing
through installation, deployment, service, and maintenance. Work closely with
hardware, firmware, software, cloud, engineering, operations, and field-service
teams. Build broad technical expertise. Develop practical experience across
connected hardware and EV charging systems.

We value
people who don't just solve today's problem, but look for ways to prevent the
next one.

**Equal
Opportunity**

VoltiE Group
is an equal-opportunity employer. We welcome and encourage applicants from all
backgrounds, and do not discriminate based on race, sex, age, disability,
sexual orientation, national origin, religion, color, gender
identity/expression, marital status, veteran status, or any other
characteristics protected by applicable laws.

Ready to
solve hard problems and help build the infrastructure behind the EV transition?
We'd like to hear from you.