Technical Support Specialist Level 2 – German Speaker

• Continuous Learning from Day 1: We support your personal and professional development with both time and financial resources.
• Strong Company Culture: Open communication, helpfulness, authentic collaboration, and a true learn-it-all mindset.
• Living New Work: Flexible working hours and the freedom to work hybrid from Barcelona or remotely from anywhere in Spain.
• International Environment: Work with people from diverse backgrounds and collaborate with colleagues across Switzerland in Bern, Basel, and Zurich.
• Room to Shape and Create: With us, you can actively contribute ideas and create real value for our clients and the team.
• Master a New Language: We offer free language courses in German, English, Catalan, and more.

Do you have hands-on experience with Microsoft Intune? Can you quickly identify why a device is not compliant, why an application is not being installed, or why an enrollment is stuck? And do you prefer working as part of a team rather than on your own? Then you might be the next member of our crew!

At isolutions, we are passionate about digital transformation and building modern workplace environments within the Microsoft ecosystem. For one of our largest clients, a well-known Swiss company in the mobility sector, we manage device administration through Microsoft Intune.
As part of our team, you will act as the 2nd Level Technical Support Specialist, working closely with the customer's IT team and their 1st Level Support. You will analyze escalated cases, resolve them efficiently, and help prevent similar issues from occurring in the future.
At isolutions, you're never on your own. We achieve high quality standards by collaborating closely, sharing knowledge, and solving challenging cases together as a team.

• You take over Intune-related incidents from the customer's 1st Level Support, analyze them systematically, and resolve them efficiently.
• You troubleshoot issues related to Enrollment, Windows Autopilot, Compliance Policies, Configuration Profiles, and Application Deployment and Updates.
• You manage and support Windows devices and, depending on the environment, mobile devices (iOS and Android) through Intune.
• You investigate issues using Intune reports, device logs, and Microsoft Entra ID sign-in logs. You understand how groups, assignments, and Conditional Access policies affect device behavior.
• You work closely with the customer's IT team and escalate issues to Engineering when necessary.
• You perform agreed changes and adjustments, such as updates to groups, assignments, and policies, following established processes.
• You document solutions clearly, maintain the knowledge base, and provide feedback to the customer's 1st Level Support team to help resolve future incidents faster.
• You collaborate on complex cases with your teammates, provide backup support for one another, and continuously improve processes and ways of working.

• Several years of experience in IT Support, ideally including escalated incidents within a Microsoft environment.
• Hands-on experience with Microsoft Intune, including Enrollment, Autopilot, Compliance Policies, Configuration Profiles, and Application Deployment.
• Strong foundational knowledge of Microsoft 365 and cloud services, particularly Microsoft Entra ID, with a solid understanding of groups, licenses, and Conditional Access.
• Excellent knowledge of Windows 10 and Windows 11.
• Basic PowerShell skills are a plus.
• Experience with iOS/Android device management, Microsoft Defender for Endpoint, or Win32 app packaging is an advantage.
• Certifications such as MD-102 or ITIL 4 Foundation are welcome, or you're willing to earn them with our support.
• You enjoy teamwork, actively collaborate with others, and share your knowledge openly.
• You approach problems analytically and systematically, staying focused until the root cause is identified.
• You communicate clearly and professionally with customers, 1st Level Support teams, and end users.
• German language skills at native or business-fluent level (minimum C1) are mandatory. Good English skills are required. French or Italian is a plus.