Technical Support Specialist

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Our ticketing system platform helps global business travelers book flights, trains, and more travel options around the world. In this role, you'll play a critical part in system imaging, issue resolution for hardware and software, and managing assets and vendors. If you have experience in Windows and Mac OS support and a passion for the travel industry, we'd love to meet you.

What You’ll Do

• Lead and update ticketing system within established SLAs, prioritizing critical tickets and assessing impact severity to the business
• Provide on-site and remote technical service support, installation, configuration, and problem resolution in Windows / Apple / MAC / Network environments
• Diagnose mechanical, hardware, software and system failures and determine the most cost-effective and timely repair resolution
• Maintain a sophisticated understanding of IT hardware repair and OS management at all levels
• Identify methods to improve customer support by evaluating current processes, procedures, and technology
• Coordinate support and repair activities with select third party vendors.

What We’re Looking For

• Must be US Citizen and successfully complete background check.
• Hybrid role requiring occasional onsite work in the Arlington, VA office and other offices in the region.
• Part of on call rotation.
• Working hours M-F 2 -11 AM Eastern
• 5+ years of experience in an enterprise desktop support environment, with software and hardware technical issues
• AA degree in computer science, or technical school is preferred
• Experience with Windows and Mac operating systems, Office Suites, and Active Directory
• Professional writing and documentation skills
• Excellent verbal and written communication
• Passionate about the details
• Driven and able to follow written processes and procedures

Location

Virginia, United States

The US national base salary range for this position is from

$70,700.00 - $131,300.00

The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.