Technical Support Team Member

Schulte Hospitality Group (SHG) is seeking a dynamic, service-oriented Technology Support Team Member to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers, eager to add like-minded people to our rapidly growing team!

What’s in it for you? When you join SHG, you’ll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, a robust benefit package and an atmosphere designed to encourage and promote career growth within the company.

Our Company:Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES

• Desktop, Laptop & Server troubleshooting

• Support Corporate Office Network and Network Security

• Manage Company technology assets including but not limited to computers, printers, switches, monitors, etc.

• Support Company Sharepoint Infrastructure, security and access

• Configure and issue computers to end users according to Company processes

• Assist with company application issues as the first point of contact

• Manage users in Azure Active Directory/Entra

• Support Microsoft Office 365 issues including Teams, Outlook, and other applications

• Assist our Applications Team in supporting our various hotel software platforms and systems

• Create, update, and complete incident tickets in our support system

• Monitor systems and network for any potential issues

• Work with other team members to provide and help promote technology security and compliance

• Understand and promote, contribute to and enforce company information security policies

• Assist in other technology projects for many of our hotels and Corporate Team

• Must be available to work evenings/weekends/on call

• Other duties as assigned

EDUCATION AND EXPERIENCE

• Degree/Certification program in technology, hospitality, or similar program preferred

• Over 1-year in service and support role

KNOWLEDGE, SKILLS AND ABILITIES

• Proficiency with Microsoft Windows 11, Microsoft Office 365, Azure Active Directory/Entra ID, Intune, helpdesk ticketing, and other IT administrative tools

• Experience with Microsoft Sharepoint including provisioning and maintaining site appearance.

• Proficiency in Microsoft advance applications including Power Automate. Experience with Microsoft Fabric and Power BI a plus.

• Experience in provisioning and deprovisioning computers for users following corporate policy.

• Ability to troubleshoot and evaluate PC issues including network connectivity, hardware, and operating system issues

• Understanding of information security best practices

• Knowledge of Antivirus and Remote monitoring software applications

• Networking basics and troubleshooting including Meraki, Cisco, and other brands preferred

• The ability to learn new software applications to help provide a first line of support

• Ability to effectively communicate instructions verbally and written to end users

PERKS/BENEFITSSchulte Hospitality Group offers a robust selection of perks/benefits that include, but aren’t limited to: Paid Time Off, Unlimited Referral Bonuses, Growth and Career Opportunities, Hotel Discounts, 401K, Health/Dental/Vision Insurance, Short-Term/Long-Term Disability, Flexible Spending Accounts, Health Savings Account, Pet Insurance, Dependent Tuition Benefits, EAP Program, Marketplace Discounts at various retailers such as Disney, Apple, AT&T, Verizon and more, and a flexible and fun working environment!

*Schulte Hospitality Group is an Equal Opportunity Employer.