Technical Warranty Manager
- Compensation
- Not disclosed
- Location
- Madrid, Community of Madrid
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Not specified
- Posted
Skills
Must have
- Bachelor's degree or above in Automotive Engineering, Vehicle Engineering, Electrical Engineering, Mechanical Engineering, Electronic Engineering or a related technical field.
- Minimum 5 years of experience in automotive after-sales technical support, technical service management, or after-sales service operations.
- Experience with an automotive OEM, importer, dealer group or authorized repair network is preferred.
- Good understanding of vehicle systems, fault diagnosis, and repair technologies. Experience with New Energy Vehicles (NEVs) is preferred.
- Solid knowledge of high-voltage safety, traction batteries, electrical and electronic systems, diagnostic tools, repair processes and workshop operations.
- Understanding of warranty processes, technical case management, dealer service operations and aftersales KPI management.
Full description
What you'll do
As Aftersales Technical & Warranty Manager you will act as the key technical interface for the Iberia market. This role is responsible for regional after-sales technical support, product quality issue resolution, dealer technical management and warranty policy implementation, ensuring efficient issue resolution and high service sandards.
The ideal candidate combines strong hands-on automotive technical expertise with structured problem-solving ability, dealer-facing experience, a solid understanding of EV service operations and team management experience and skills.
What we're looking for
- Bachelor's degree or above in Automotive Engineering, Vehicle Engineering, Electrical Engineering, Mechanical Engineering, Electronic Engineering or a related technical field.
- Minimum 5 years of experience in automotive after-sales technical support, technical service management, or after-sales service operations.
- Experience with an automotive OEM, importer, dealer group or authorized repair network is preferred.
- Good understanding of vehicle systems, fault diagnosis, and repair technologies. Experience with New Energy Vehicles (NEVs) is preferred.
- Solid knowledge of high-voltage safety, traction batteries, electrical and electronic systems, diagnostic tools, repair processes and workshop operations.
- Understanding of warranty processes, technical case management, dealer service operations and aftersales KPI management.
About the company & team
BYD Group is a leading high-tech multinational, based in Shenzhen, China. Operating across four core industries; IT, automotive, new energy, and rail transit; As of today, BYD employs nearly one million people worldwide.
At BYD Iberia, we are redefining the future of mobility. As part of the world's leading New Energy Vehicle company, we are committed to building a sustainable, zero-emission future where technology and nature coexist in harmony.
- Build and manage the technical support team, including recruitment and interviews, role and responsibility allocation, performance management, and team capability development.
- Establish effective team collaboration and issue-resolution mechanisms to continuously improve technical capabilities, operational efficiency, and cross-functional cooperation.
6. Workshop Technical Service Product Deployment and Feedback Management
- Diagnostic Systems and Tools: Promote the deployment and utilization of after-sales diagnostic systems and technical tools across the dealer network. Collect user feedback and functional improvement requirements, and coordinate with relevant teams to continuously enhance system functionality and repair efficiency.