Technical Writer

The Technical Writer will be responsible for all technical documentation, including but not limited to configuration guides, release notes, and implementation checklists. Documents that are created must be updated and maintained in a central repository for documents. The Technical Writer will partner with the Training Specialist and other SMEs to ensure the information in the documents is correct for both internal and user groups. The Technical Writer will also be available during US hours to provide assistance with product configuration questions for clients.

Job Functions:

• Create and update technical documentation, including but not limited to configuration guides, release notes, and implementation checklists.
• Maintain a documentation repository for all documents relating to Kensium products (SharePoint).
• Create a product knowledge base for clients and internal teams using Confluence.
• Communicate and train with SMEs on new product functionality to be documented.
• Answer questions from internal teams regarding Kensium products and their documentation.
• Respond to documentation requests for new documents to be created.
• Provide support to Kensium clients during US hours with questions about Kensium products

Education/Experience:

• B.A. in English, Creative Writing, Computer Science, or related field
• 2-5+ years working as a Technical Writer, preferably in the IT/Software industry
• 1-3+ years providing technical support in the IT/Software industry
• Experience with eCommerce Platforms (Magento, BigCommerce, Shopify) and/or Acumatica ERP Preferred.

Knowledge/Skills:

• Ability to manage multiple projects at once
• Quickly be able to grasp complex technical topics and present them in a manageable, user friendly way.
• Strong proofreading, editing, and revising skills
• MS Office 365 (Sharepoint, Outlook, Teams, Word, Excel)
• Jira Confluence Experience Required
• Adobe Creative Suite experience is a plus!
• Flexibility with hours

Hybrid work environment. The new hire will be expected to work onsite a couple of days a week in downtown Chicago.