Techno-Functional Consultant - Production Support

Role Overview:

SPA ENTERPRISE is looking for experienced Site Tracker Techno Functional Consultants with 7+ years of experience to support the implementation, configuration, enhancement, integration and production support of Site Tracker solutions. The role requires a strong combination of functional understanding and hands-on technical capability, with the ability to work closely with business stakeholders, development teams and UK-based clients.

(With immediate joining)

Key Responsibilities:

• Work as a techno-functional SME for Site Tracker, understanding business processes and translating requirements into system solutions.

• Configure, customize and enhance Site Tracker modules, workflows, forms, business rules and system parameters based on business requirements.

• Gather and analyze functional requirements, prepare solution designs and provide technical-functional recommendations.

• Develop or support integrations between Site Tracker and third-party/internal applications using APIs, web services and other integration mechanisms.

• Work with SQL/database queries for data validation, investigation, reconciliation and issue resolution.

• Analyze production issues, perform root-cause analysis and provide timely fixes or workarounds.

• Support data migration, data validation, system testing, UAT and deployment activities.

• Prepare functional and technical documentation including requirements, configuration documents, test scenarios and support procedures.

• Collaborate with UK stakeholders, project managers, developers and support teams throughout the application lifecycle.

• Participate in release planning, change management, regression testing and post-release support.

• Identify opportunities to improve system performance, usability, automation and operational efficiency.

Mandatory Skills & Experience:

• Minimum 7 years of overall IT experience with significant hands-on experience in Site Tracker.

• Strong techno-functional experience with Site Tracker configuration, customization and support.

• Good understanding of business processes, requirements gathering and functional solution design.

• Hands-on experience with SQL and relational databases for troubleshooting and data analysis.

• Experience working with APIs, web services, integrations and data interfaces.

• Strong experience in system testing, UAT, defect management and production support.

• Ability to troubleshoot complex functional and technical issues and perform root-cause analysis.

• Strong stakeholder management and communication skills, including experience working with UK-based teams or clients.

Good to Have:

• Experience in Site Tracker implementation or major upgrade projects.

• Experience with reporting, dashboards, data extracts and automation.

• Exposure to cloud-based application environments and enterprise integration patterns.

• Experience working in Agile/Scrum delivery environments.

• ITIL or other relevant service-management knowledge.

Candidate Profile:

• Strong analytical and problem-solving capability.

• Comfortable operating across both functional and technical discussions.

• Able to independently manage requirements, incidents, enhancements and stakeholder communication.

• Strong documentation, coordination and communication skills.

• Flexible to work in UK business hours and collaborate with distributed/remote teams.

Work Arrangement:

This is a fully remote opportunity with SPA ENTERPRISE. Candidates must be comfortable working aligned to UK business hours and collaborating virtually with UK-based stakeholders and distributed project teams.

Why Join SPA ENTERPRISE?:

• Remote working environment with international stakeholder exposure.

• Opportunity to work on enterprise application transformation and support initiatives.

• Cross-functional techno-functional role with ownership across the application lifecycle.