Technology Business Analyst, Digital Workplace & Communications (EUS)

Key Responsibilities

• Identify, analyse, and prioritise APAC business needs, translate ambiguous requirements into fit-for-purpose EUS services, assess business value and feasibility, manage demand, and build trusted stakeholder partnerships through responsive engagement and measurable outcomes.
• Translate business requirements into user-centric digital workplace services, collaborate with service owners and engineering teams, coordinate solution design and UAT, and drive measurable improvements in end-user experience across endpoint, collaboration, remote access, trading, and productivity services.
• Develop and execute EUS communications strategies for key IT initiatives, deliver clear and engaging communication materials, maintain communication calendars and trackers, and ensure timely, accurate, and consistent messaging in accordance with governance standards and leadership approval requirements.
• Manage the Modern Workspace portal and drive adoption of Copilot, Teams, and other digital workplace tools through targeted engagement, onboarding, training, and structured change management, improving user satisfaction, productivity, and technology adoption while reducing repetitive support demand.
• Strengthen APAC business and IT stakeholder relationships, support senior management communications and briefings, and monitor engagement, adoption, satisfaction, and delivery metrics to demonstrate impact and drive continuous improvement.
• Ensure business engagement, requirements, and communications comply with IT governance, risk, and regulatory standards while maintaining audit-ready documentation and developing reusable templates, FAQs, prompt libraries, and knowledge resources to support consistent, scalable EUS delivery.

Qualifications & Requirements

• Bachelor's degree in Business, Information Technology, Communications, or a related field. Relevant professional certifications (e.g., CBAP/CCBA/IIBA, PMI-PBA, Prosci/change management, or ITIL) are advantageous.
• More than 8 years of combined experience across business analysis, business partnering/engagement, and/or internal communications and digital workplace adoption in banking/ financial institution
• Demonstrated ability to elicit and translate ambiguous or undefined business needs into clear requirements and user-centric service designs.
• Strong exposure to digital workplace and end-user technologies — Microsoft 365, Teams, Copilot, endpoint/device experience, remote access, and collaboration platforms; awareness of trading/market-data platform environments is a plus.
• Proven experience managing enterprise portals, communication campaigns, and user engagement/adoption initiatives.
• Excellent written, verbal, and presentation skills, with the ability to influence senior stakeholders and simplify complex technical content into compelling business narratives.