Technology Operations Manager
- Compensation
- Not disclosed
- Location
- Limassol, Limassol, Cyprus
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 15+ years
- Category
- Operations
- Posted
Skills
Must have
- Maintain and improve operational governance, standards, templates, and processes across the Technology organisation.
- Coordinate regular management reporting across Product, Engineering, QA, Delivery, Data, Cloud, Security, IT, and other Technology functions.
- Maintain consolidated visibility of major initiatives, risks, blockers, dependencies, resource needs, hiring, and key management actions.
- Ensure Product governance across Jira, Confluence, Product KPIs, templates, and documentation standards is consistently followed.
- Track governance gaps, incomplete information, and overdue actions and follow up with relevant owners.
- Coordinate onboarding for new Technology employees, including onboarding plans, stakeholder introductions, required documentation, access follow-ups, and 30/60/90-day plans.
- Support administration of probation reviews, performance-review cycles, KPI cycles, and promotion processes.
- Coordinate hiring activities, interview scheduling, candidate follow-ups, and recruitment-status tracking with HR and hiring managers.
- Maintain Technology organisation charts, reporting lines, vacancies, team structures, skills matrices, and resource information.
- Support management with workforce-planning, capacity, and organisational visibility.
- Coordinate department training plans and track agreed development actions.
- Maintain a central Technology calendar covering key releases, planning cycles, reviews, onboarding, training, major initiatives, and operational deadlines.
- Coordinate important internal Technology communications, reminders, management updates, and department announcements.
- Maintain central tracking of management actions, owners, deadlines, and status.
- Escalate recurring operational, governance, or administration gaps where required.
- Identify opportunities to simplify and standardise recurring operational activities.
- Reduce manual administration and reporting through improved processes, dashboards, tooling, and automation.
- Support Technology leadership in continuously improving the department operating model.
- Experience in Technology Operations, Business Operations, Product Operations, PMO, Delivery Operations, Team Operations, or a similar role.
- Strong organisational and stakeholder-management skills.
- Excellent attention to detail and ability to manage multiple priorities across different teams.
- Experience coordinating activities across multiple technical and business functions.
- Experience with Jira and Confluence.
- Experience with governance, management reporting, KPI tracking, workforce coordination, or operational processes.
- Experience supporting onboarding, recruitment, performance cycles, training, or resource planning.
- Experience with dashboards, reporting tools, workflow automation, or process optimisation is highly desirable.
- Experience within fintech, financial services, or another regulated technology environment would be an advantage.
Full description
Join our dynamic team at IC as a Technology Operations Manager and help shape the future of FinTech innovation. This full-time, on-site opportunity based in Limassol offers you the chance to make a real impact in a fast-paced and forward-thinking environment. Apply now and take the next step in your career with us!
Who We Are:
IC is a global leader in trading with over 15 years of success, a strong international presence, and a team of skilled professionals, remains at the forefront of financial technology innovation. As an agile company that values growth and collaboration, we offer an exciting opportunity to be part of a dynamic industry where innovation meets excellence.
What You’ll Do:
We are looking for a Technology Operations Manager to support the effective operation, governance, coordination, and continuous improvement of our wider Technology organisation.
The role will work across Technology functions (Development, Product, QA, Delivery, IT, Security, Data), providing central operational support and ensuring that key processes, reporting, documentation, team activities, and management actions are consistently coordinated and followed through. The Technology Operations Manager will work closely with Technology leadership and functional managers to improve visibility, consistency, organisational discipline, and operational efficiency across the department.
What We’re Looking For:
- Maintain and improve operational governance, standards, templates, and processes across the Technology organisation.
- Coordinate regular management reporting across Product, Engineering, QA, Delivery, Data, Cloud, Security, IT, and other Technology functions.
- Maintain consolidated visibility of major initiatives, risks, blockers, dependencies, resource needs, hiring, and key management actions.
- Ensure Product governance across Jira, Confluence, Product KPIs, templates, and documentation standards is consistently followed.
- Track governance gaps, incomplete information, and overdue actions and follow up with relevant owners.
- Coordinate onboarding for new Technology employees, including onboarding plans, stakeholder introductions, required documentation, access follow-ups, and 30/60/90-day plans.
- Support administration of probation reviews, performance-review cycles, KPI cycles, and promotion processes.
- Coordinate hiring activities, interview scheduling, candidate follow-ups, and recruitment-status tracking with HR and hiring managers.
- Maintain Technology organisation charts, reporting lines, vacancies, team structures, skills matrices, and resource information.