Technology Senior Programme Manager - MGF Tech Operational Excellence & Customer Experience
Senior Programme Manager driving operational excellence, organizational maturity, and cross-functional alignment for Maersk Ground Freight Technology, translating strategy into measurable business outcomes across Product, Tech, CX, Commercial, and Finance.
- Compensation
- $75K–$110K / yr
- Location
- USA, North Carolina, Charlotte, 28273
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Full time
- Experience
- Not specified
- Category
- Project management
- Posted
Must have
- Experience in Portfolio Management, Programme Management, Operational Excellence, Business Transformation, Technology Delivery, or related disciplines
- Proven track record of improving organizational effectiveness through governance, operating model design, process optimization, and continuous improvement
- Strong analytical, commercial, and operational capabilities, with the ability to translate insights into action
- Experience influencing and aligning stakeholders across functions and organizational levels
- Strong understanding of technology-enabled transformation, agile delivery practices, and organizational change
- Experience working within global, matrixed organizations and navigating complex stakeholder environments
Full description
Shape the Future of Maersk Ground Freight Technology
Maersk Ground Freight Technology is evolving its capabilities, technology portfolio, and operating model to deliver a better experience for our customers, colleagues, and internal users. We are looking for a strategic and execution-focused professional to help shape the next phase of that transformation.
In this role, you will drive organizational maturity, strengthen operational excellence, and ensure technology investments deliver measurable business value. Working across Product, Technology, Customer Experience, Commercial, Operations, and Finance, you will influence strategic priorities, improve cross-functional collaboration, and support sustainable business growth. This is an opportunity for someone who enjoys solving complex challenges, translating strategy into action, and creating meaningful impact within a global organization.
What We Offer
The team you will be joining values diverse perspectives, curiosity, and a continuous improvement mindset. We challenge conventional thinking and seek new ways to deliver better outcomes for our customers and colleagues.
Guided by Maersk's values of Constant Care, Humbleness, Uprightness, and Our Employees, we foster an environment where collaboration, learning, accountability, and mutual respect are central to how we work and support our customers, colleagues, and business.
What We Are Looking For
We are looking for someone who combines strategic thinking with strong execution skills and thrives in complex, fast-paced environments.
Key Responsibilities
- Build trusted partnerships across Product, Technology, Customer Experience, Commercial, Operations, and Finance to align priorities and accelerate execution.
- Partner with business and technology leaders to identify opportunities, solve complex challenges, and translate strategy into measurable outcomes.
- Drive portfolio prioritization and investment decisions, balancing business value, strategic objectives, organizational readiness, and delivery capacity.
- Lead cross-functional initiatives through execution, delivering sustainable business value and impact.
- Drive organizational maturity by improving governance, decision-making, operating models, processes, and ways of working.
- Deliver executive insights and performance intelligence that enable data-driven decision-making and continuous improvement.
- Act as a trusted advisor and change leader, strengthening organizational effectiveness and the adoption of new ways of working.
You Will Bring
- Experience in Portfolio Management, Programme Management, Operational Excellence, Business Transformation, Technology Delivery, or related disciplines.