Technology Support Analyst

Grow Your Career. Impact Lives. Shape the Future of Consumer Finance.

At Regional Finance, growth is more than a strategy. It's an opportunity for our people to thrive. Over the past several years, we have expanded significantly, creating new career paths, leadership opportunities, and professional development experiences across our organization.

As a proud NYSE-listed company, we serve more than half a million active customers through a network of 360+ branches across 20 states and a rapidly growing digital platform. With approximately $2.1 billion in net finance receivables, nearly double our position in 2020, our momentum reflects both the strength of our business and the dedication of our team.

If you're passionate about helping people, driven by growth, and excited to contribute to a company transforming the future of consumer finance, we invite you to join our team and build something meaningful with us.

Job purpose

Under general supervision, provide high quality Level 1 and Level 2 technical software, hardware, security, access management and network problem resolution to all computer users by troubleshooting and guiding users through solutions in a call center environment. Clearly communicate technical solutions in a user-friendly, professional manner. Provide one-on-one end-user training as needed. Escalate complex end-user problems on to 3rd Tier Support without losing accountability. Other tasks include license tracking, and performing PC maintenance, upgrades and configurations, conducting hardware and software inventory database maintenance and reporting. Perform related work as required. Service is provided to end users via phone, email, intranet, or in person, through the use of IT Service Desk resources.

Duties and responsibilities

• Provide Service Desk support and resolve problems to the end user’s satisfaction.
• Monitor and respond quickly and effectively to requests received through the IT Service Desk
• Ability to identify, organize, prioritize and escalate tickets, including ticket creation at the time for the initial problem report/service request status documentation of open work orders, and proactively informing users of progress
• Modify configurations, utilities, software default settings, etc. for the local workstation integrated with Active Directory
• Develop, document, and enforce internal procedures
• Assist with onboarding of new users: provisioning User Id, determines required equipment and ensures it is setup in a timely manner and working as desired
• Provide PC system image creation, maintenance and troubleshooting supporting Windows 7 & Windows 10
• Install and test computer equipment including but not limited to, desktops, laptops, monitors, memory chips, cabling, and accessories and configure the end-user desktop hardware, software and peripherals