Technology Support II, Stratus Platform

You’re ready to gain the skills and experience needed to grow within your role and advance your career — and we have the perfect software engineering opportunity for you.

As a Technology Support II at JPMorgan Chase within the Commercial & Investment Banking - Payments Technology, you are part of an agile team that works to enhance, design, and deliver the software components of the firm’s state-of-the-art technology products in a secure, stable, and scalable way. As an emerging member of a software engineering team, you execute software solutions through the design, development, and technical troubleshooting of multiple components within a technical product, application, or system, while gaining the skills and experience needed to grow within your role.

Job responsibilities

• Executes standard software solutions, design, development, and technical troubleshooting

• Writes secure and high-quality code using the syntax of at least one programming language with limited guidance

• Designs, develops, codes, and troubleshoots with consideration of upstream and downstream systems and technical implications

• Applies knowledge of tools within the Software Development Life Cycle toolchain to improve the value realized by automation

• Applies technical troubleshooting to break down solutions and solve technical problems of basic complexity

• Gathers, analyzes, and draws conclusions from large, diverse data sets to identify problems and contribute to decision-making in service of secure, stable application development

• Learns and applies system processes, methodologies, and skills for the development of secure, stable code and systems

• Adds to team culture of diversity, equity, inclusion, and respect

Required qualifications, capabilities, and skills

• Diploma Graduates in Computer Science/Information Systems/Engineering or related disciplines

• At least 1 year of application support / production management work experience in the Banking and Financial services industry

• Hands-on practical experience in system design, application development, testing, and operational stability

• Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages

• Demonstrable ability to code in one or more languages

• Experience across the whole Software Development Life Cycle

• Exposure to agile methodologies such as CI/CD, Application Resiliency, and Security

• Emerging knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)

Preferred qualifications, capabilities, and skills

• Exposure to software project lifecycle is a plus

• Experience leveraging Geneos and other monitoring tools such as Splunk, Netcool, Control M and Dynatrace with an analytical mindset to drive identification of patterns/trends to predict problematic situations

• Good communication skills, both verbal and written, with the ability to clearly convey technical information and lead large conference calls

• Strong interpersonal skill that foster collaboration and leverage social skills to influence the conversation direction

• Production experience with SQL is preferred, along with proven experience in Problem Management and Change Management best practices

• Ability to execute and deliver on a multitude of concurrent initiatives in a dynamic environment, working independently as a self-starter and within a team, while handling multiple tasks simultaneously

• Domain knowledge or working experience in cards issuing and / or merchant acquiring would be a plus