Teen Program Manager

About the role:

The Teen Program Manager provides leadership, supervision, and operational oversight, ensuring a safe, structured, and trauma-informed environment for the delivery of high-quality services that support clients living at Youth Haven's Homeless Teen Transitional Cottage. This position also supports Youth Haven's outreach efforts with assisting teens in achieving safety, stability, and independence. Guided by Youth Haven’s core values, this role promotes a nurturing and compassionate approach that supports healing, stability, and positive outcomes for teens and young adults, while maintaining compliance with Department of Children and Families (DCF) and Council on Accreditation (COA) contractual and regulatory requirements.

The Teen Program Manager must act with integrity, demonstrating honesty, respect, and transparency while managing confidential information and leading diverse teams. By collaborating with internal departments and the broader community, this role is responsible to our campus and collaborative partnerships, advocating for teens and young adults through meaningful engagement with all stakeholders. Through a focus on excellence, the Teen Program Manager drives operational effectiveness, compliance, continuous program improvement, and commitment to the highest standards.

What you'll do:

· Model Youth Haven’s core values by promoting compassion, integrity, teamwork, and accountability in daily operations.

· Ensure compliance with all Youth Haven, DCF, COA, state, federal, and local contractual requirements.

· Participate in and collaborate with the Management team to develop, implement, and evaluate program goals and strategic initiatives.

· Provide day-to-day leadership on campus and supervise approximately 12 Youth Empowerment Mentors and 2 Case Managers of Rob’s Cottage, providing guidance, support, and performance feedback.

· Support interviewing, onboarding, and orientation of new Youth Empowerment Mentors and Case Managers.

· Assist in overseeing staff performance management, including evaluations, coaching, corrective action, and training compliance.

· Develop and maintain the weekly Rob’s Cottage schedules.

· Ensure there are appropriate staffing ratios and coverage at the cottage and during activities.

· Assist with on-call support for urgent program concerns.

· Coach staff in trauma-informed practices emphasizing respect, collaboration, and cooperation when working with teens and young adults.

· Attend WELLE train the trainer, Collaborative Problem Solving and/or other training programs, as requested.

· Serve as an active member of the interdisciplinary team, collaborating with clinical, case management, direct care, facilities, and food program staff.

· Oversee completion and compliance of Rob’s Cottage inventories, required logs, documentation, and safety practices including room checks, safety plans, food safety and storage, supply management, and cottage checklists.

· Oversee the referral, intake, and placement process for homeless teens and young adults.

· Develop and strengthen a comprehensive life skills program in collaboration with the team, supporting youth independence and successful transition outcomes.

· Support outreach initiatives and program expansion efforts aligned with organizational goals and community needs.

· Serve as an outward-facing representative of Youth Haven, building and maintaining collaborative relationships with community partners and stakeholders.

· Participate in audits, monitoring reviews, and Performance Quality Improvement (PQI) initiatives.

Qualifications:

· Bachelor's degree from an accredited college or university

· A minimum of two years of experience in non-profit program management

· Experience working with teens/young adults.

· Foster teamwork and interagency collaboration

· Must possess excellent interpersonal, writing, and public speaking skills.

· Must have excellent organization and time management skills as well as strong attention to detail, individual initiative

and creativity.

· Must have a valid Florida Driver’s License with an acceptable driving record.

· This position requires fingerprinting, drug testing, and pre-employment background screening.