Telesales Representative

Job Summary:

As a Telesales Commission Sales Representative (In-House), you’ll maximize your earning potential by helping current owners with their vacation ownership. You’ll work leads through a sales process, uncover needs, overcome objections, and present our full range of vacation products. This is a sales position and is commission-driven with weekly pay and benefits. Ideal for motivated sales professionals who thrive on performance and results.

Pay: $17.13 hourly vs. commission whichever one is greater + Bonus (ranges of income from $60,000 - $300,000) - Access your earned income instantly and manage your money with free financial wellness tools through DailyPay.

What You’ll Do:

• Make outbound/receive inbound calls to current owners to generate account upgrades, and new sales.
• Work with good standing owners to enhance their ownership by showing empathy and creating affordable solutions.
• Maintain a 45-day lead engagement cycle with persistent follow-up (phone, email, text).
• Cross-sell and present all VI Resorts by Westgate vacation products across multiple properties.
• Confirm product fit and customer satisfaction with every sale.
• Consistently meet department standards:50+ calls daily and $40,000+ average net volume.
• Maintain accurate records and follow all policies/regulatory guidelines.
• Partner effectively with the Telesales team lead who is organizing and assigning leads.
• Other duties as assigned.

Why join VI Resorts by Westgate?

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You'll Bring:

• Active Washington State Timeshare License or ability to obtain required (employer assistance to apply on first day).
• 6+ months of timeshare or sales experience preferred.
• Excellent communication and sales closing skills.
• Resilient, self-driven, and competitive mindset.
• Comfortable working in a fast-paced, commission-only environment.
• Previous telesales, call center, or hospitality sales experience preferred (timeshare experience is a plus).
• Proven track record of meeting or exceeding sales or call performance targets.
• High school diploma or General Education Degree (GED); or equivalent combination of education and experience.

Skills/Knowledge

• Excellent verbal communication and persuasive selling skills.
• Strong listening skills and ability to build rapport quickly.
• Knowledge of CRM systems and call center software.
• Ability to handle pushback professionally and remain motivated.
• Comfortable working in a fast-paced, performance-based environment.
• Goal-oriented with a competitive and positive attitude.

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.