Teller - Customer Service Representative

Join the Sterling Bank team as a Teller - Customer Service Representative in our Clayton, Missouri location! Standard work hours for full-time will be 40 hours per week, for part-time will be between 20-25 hours per week, Monday through Friday. No weekends!

Responsibilities in this role include conducting account transactions efficiently and accurately while providing exceptional customer service. Operating a cash drawer, safeguarding bank assets assigned, and completing assigned duties in compliance with federal and state regulations as well as bank policies and procedures. Contributing to the growth of the bank by promoting and cross selling bank products and services.

ESSENTIAL DUTIES:

• Maintain a positive, friendly and professional attitude and appearance.

• Accurately count currency and balance teller drawer daily, including periodic batching of cashed checks.

• Maintain appropriate currency logs.

• Operate a computer, and any other necessary equipment, programs, and applications.

• Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.

• Maintain customer confidence and protect bank operations by keeping information confidential.

• Receive and process checking and savings deposits and withdrawals, cash checks: verify cash and proper endorsements, receive and review proper identification, positively identify customers, and determine proper funds availability based on regulation requirements.

• Identify counterfeit currency.

• Issue cashier’s checks and process cash advances.

• Accept loan payments: verify payment amount and issue receipts.

• Answer basic customer inquiries regarding interest rates, service charges, account histories, etc. while complying with disclosure requirements, regulations and consumer privacy policies.

• Cross-sell bank products and services.

• Adhere to bank policies and procedures.

• Assists with balancing Vault, ATM, Night Drop, and Coin Machine as assigned.

• Assists with proper scanning of bank documents and proof work.

• Exercise judgment when applying holds and making check cashing decisions.

• Adhere to work schedule.

• Any other related duties assigned.