Teller

**JOB
PURPOSE **

To provide
excellent service by processing customers transactions in a quick, correct, and
efficient manner according to specified procedures and to develop enduring and
rewarding relationships with customers by effectively selling LPB solutions to
meet the needs/aspirations of the customer. Provide a face-to-face customer
service.

**DUTIES
AND RESPONSIBILITIES **

· Accepts deposits and makes withdrawals
for the customers.

· Daily balancing of all cash holdings.

· Actions daily Tellers balancing
reports.

· Reports suspicious transactions,
discrepancies and any other irregularities observed.

· Always observes and adheres to safety
and security measures.

· Identifies and utilises opportunities to increase
market share.

· Applies product knowledge to achieve sales results.

· Generates leads.

· Readiness to serve customers and look professional when the branch
opens.

· Provides customers with solutions and alternatives to satisfy
their needs and wants (cross sell/up-sell).

· Provides customers with all information required to make an
informed decision.

· Helps customers understand how best to use the bought solutions.

· Serves customers promptly & efficiently.

· Provides proper and correct product information to customers.

· Engages with the customers
in a professional and respectful manner as specified in the service standards.

· Probes to understand
customers’ needs and expectations.

· Processes customers’
requests in an efficient and effective manner to avoid mistakes.

· Attends to customer
complaints, ensures that they are resolved timely and to the satisfaction of
the customer.

· Builds and maintains
enduring and rewarding relationships with customers.

· Observes and practices LPB
values.

· Treats customer information
with necessary confidentiality.

· Advises customers on how to
keep their money safe to avoid mugging.

· Adheres to LPB Policies and Procedures.

· Executes activities within risk and compliance requirements.

· Error free capturing of transactions.

Achieves competence
against all key result areas required.

Requirements

**EDUCATIONAL
REQUIREMENTS AND EXPERIENCE**

· Degree or Diploma in any Business-related
qualification.

· 1-2 years’ experience.

**GENERAL
KNOWLEDGE, SKILLS AND ABILITIES **

· Good communication skills.

· Cash handling skills.

· Customer service skills.

· Integrity and honesty.

Speed and accuracy.