Territory Manager - General Trade- Namibia

Territory Manager handles day-to-day operations at sites in his / her area:

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Customer relationship management:

• To nurture, maintain and manage good customer business relationships for every channel of trade
• To log all maintenance calls for TE’s equipment and assets on behalf of customers and follow-up on the resolution thereof
• To visit all customers on a regular (monthly) basis to address any issues the customer might be experiencing

General sales activities across all channels of trade:

• To assist in compiling annual commercial sales budgets and ensure that these are achieved for fuels and lubricants
• To effectively manage pricing, rebates and discount levels and ensure all costing associated with customers is accounted for
• To manage the level of gross margin after variable expense (GMVE) per customer
• To ensure proper sales forecasting for demand planning purposes as well as to help ensure continuity of supply
• To ensure authorised operating expense budgets are spent according to plan
• To manage capital expenditure, commitments and liquidations in the sales area and prioritise available investment

• To collect and report market intelligence, competitor activities, pricing strategies etc.
• To perform pump reconciliations on quarterly basis with the objective to check that customer buys from TMNA for TMNA equipment.
• To attend daily Marketing / Operations / Administration operational meetings to ensure that customer deliveries are prioritised and that delivery constraints are communicated to customers

• To review and analyse customer performance results on volumes and margins and all other identified deliverables and identify areas for improvement

• To investigate and propose opportunities for new customers in the sales area

• To develop new profitable business opportunities, whilst maintaining existing customer base. To participate in developing sales and marketing penetration strategies and new business models and ensure all GT business models are up-to date and effectively managed.
• Regular random checks of the products and equipment and ensure it is applied.

Administration:

• To ensure that all movements, scrapping and acquiring of assets are properly administered on SAP
• To manage customer credit (resolve errors, perform reconciliation), and negotiation and collection of securities and approval of credit limits
• To conduct monthly variance analysis / business reviews per customer, compare to budget and take corrective action where appropriate
• To effectively manage contracts and administration (MDVA, AV19, JO29, contracts, etc.)

People:

• To assist in developing, coaching and mentoring trainees / new sales staff to promote a positive working environment which will attract and retain skilled staff and increase productivity

HSEQ

• To ensure constant adherence and compliance to company HSEQ and security standards, local by-laws, standards and legislation so as to minimise all risk pertaining to company assets and protection of life.
• To conduct Evarisk and other environmental impact studies as required
• To execute annual asset surveys and correct SAP system to physical assets in the field
• To effectively manage and minimise HSE risk within area of responsibility by ensuring:
• Compliance with all HSE Policies, rules, guideline and legal requirements
• Promotion of safe working environment and positively contributing to the company HSE KPIs and risk reduction strategies
• That HSE competency requirements are identified & enforced within area of responsibility