Therapeutics Supervisor

Therapeutics Supervisor

The Therapeutics Supervisor will oversee and manage the scheduling of patients into specific therapeutic studies across multiple sites ensuring the highest level of quality and patient experience while striving to achieve booking goals. Oversee and manage the patient enrollment processes and the patient experience for specific therapeutic studies from the time of an appointment being scheduled through the time that the patient finishes their screening visit with the main focus on increasing conversions to randomization and decreasing on-site DNQs (Do Not Qualify).

DUTIES & RESPONSIBILITIES

• Ensure patient enrollment specialists have the necessary materials, training, and knowledge to properly schedule patients for the correct studies and sites

• Assist management in the continued development, implementation, and oversight of processes, guidelines, and expectations to ensure that patient enrollment specialists are focusing on scheduling for priority studies, sites, and dates

• Analyze data and reporting in order to verify that patient scheduling is being conducted in the proper manner with regard to sites, dates, times, and assignments

• Assist management in team delegation to best achieve scheduling goals and expectations

• Collaborate with other Patient Enrollment supervisors to ensure all individual, team and departmental goals and expectations are being cohesively worked towards and met

• Review and analyze daily, weekly and monthly conversion and on-site DNQ metrics with a primary focus on correction of errors and adjustments to improve in the future

• Collaborate with the prescreen department ensuring effective reviews of all scheduled patients for all possible studies in order to decrease “lost” patients and increase patient conversion to qualifying studies prior to site arrival

• Collaborate with site staff to increase on-site DNQ conversion to other studies as well as gather feedback about on-site DNQs in order to inform prescreen and scheduling teams and decrease on-site DNQs

• Manage and oversee the ongoing site and prescreen chats with a primary focus on DNQ patients ensuring maximum study conversion and regular communication with the confirmations and scheduling teams

• Collaborate with the confirmations and site teams to develop, implement and oversee processes and movement on patients' pending medical records

• Assist management in collaborating with the site to provide the highest level of patient experience and appointment quality

• Oversee the development of effective and patient friendly phone screens in partnership with the QA supervisors and management making ongoing revisions as needed based on DNQ data

• Any other matters as assigned by management

KNOWLEDGE & EXPERIENCEEducation:

• FMG required

Experience:

• Some sales experience is preferred but is not required

• Team Management

Credentials:

• N/A

Knowledge and Skills:

• Medical terminology knowledge is a plus but not required

• High typing speed (WPM) 50+ preferred

• Computer proficiency, especially Word, Excel, Outlook, and Google Docs.

• Excellent communication and customer service skills.

• Outgoing personality Well-organized with attention to detail.

• Must be able to multitask.

• Bilingual (Spanish) preferred.