Tier 1 IT Support Technician
Entry-level, on-site Tier 1 IT Support Technician at Lewis Bakeries in Evansville, IN, acting as first line of support for office, production, and warehouse staff — troubleshooting computers, printers, phones, Microsoft 365, Windows 10/11, VPN/MFA, and bakery production and warehouse scanning devices.
- Compensation
- Not disclosed
- Location
- Hartford Bakery Inc - Evansville, IN 47710
- Work setup
- Not specified
- Seniority
- Junior
- Employment
- Full time
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- Provide first-level support for hardware, software, and connectivity issues for office, production, and warehouse staff
- Assist users with Microsoft 365 (Outlook, Teams, Word, Excel, SharePoint) and Windows 10/11
- Help users with VPN and MFA sign-in issues and suspected phishing
- Resolve basic network and Wi-Fi connectivity problems
- Resolve common printer issues, including supplies, jams, print queues, and driver reinstalls
- Support bakery production scales and PRIMS scale software
- Troubleshoot bakery iPads and Android sales tablets (apps, Wi-Fi, device swaps, resets)
- Support handheld scan guns and warehouse scanning users, including label printers and operator accounts
- Provide basic phone system support (desk phones, softphones, floor/paging phones)
- Provide first-level ERP access and printing support, escalating functional questions
- Perform password resets and account unlocks per identity verification procedures
- Support onboarding/offboarding of workstations, accounts, and devices
- Log and track all requests in the IT ticketing system following documented procedures
Nice to have
- Experience with company-specific systems not required; training is provided
Full description
Tier 1 IT Support Technician – Evansville, IN
Full-Time | Exempt | On-Site
We are seeking a motivated, user-focused Tier 1 IT Support Technician to join our IT team in Evansville, IN. This entry-level role is the first line of support for office, production, and warehouse staff across our locations, covering computers, printers, phones, Microsoft 365, and the production and warehouse devices that keep our bakeries running. Support is provided by phone, remote tools, and in person on the production floor. Experience with our specific systems is not required; training is provided.
About Lewis Bakeries
Lewis Bakeries is a family-owned and operated company founded by three brothers in 1925 in Anna, Illinois. Lewis primarily bakes loaf bread, buns, and rolls under trusted brands including Bunny Bread, Lewis Bake Shop, Healthy Life, and other regional favorites.
Today, Lewis Bakeries operates facilities in LaPorte, Fort Wayne, Vincennes, and Evansville, Indiana, as well as Murfreesboro, Tennessee. Our heritage has been built on quality, reliability, and a commitment to our customers since 1925. Every day, the Lewis family and our dedicated associates rise to the challenge of baking the very best bakery products while maintaining a forward-thinking passion for growth and innovation.
What Makes Us Great
At Lewis Bakeries, we believe in rewarding our employees with a comprehensive compensation and benefits package that supports their health, financial well-being, and professional growth.
Exceptional Total Rewards Package
In addition to a competitive salary, employees enjoy a benefits package that provides significant financial value, including:
- Medical coverage with weekly premiums as low as $10 and a low-deductible plan design
- Comprehensive dental coverage, including orthodontic benefits for dependent children
- Company-funded pension plan and a 401(k) with company matching contributions
- Company-paid short-term and long-term disability insurance
- Paid vacation time and paid holidays
- Relocation assistance available for qualified candidates
- Professional development opportunities and long-term career growth
Additional reasons employees choose Lewis Bakeries:
- Family-owned company with over 100 years of baking excellence
- Stable and growing organization with a long history of success
- Collaborative culture that values employee engagement, safety, and continuous improvement
- Opportunity to make a meaningful impact as a key member of the bakery leadership team