Tier I Security Support / Analyst

Job Description:

The Tier I Information Security Analyst is responsible for executing day-to-day tasks in the Security Operations Center 24x7. These tasks include: answering the NASS security support hotline, monitoring the NASS security support mailbox, creating tickets for client requests, monitoring and responding to Instant Messaging applications, and executing a variety of scripted actions on timed intervals. This position will also act as Tier I support for several endpoint services.

Here are the requirements for this position:

Responsibilities:

• Eyes on glass monitoring and resolution of security incidents within established customer Service Level Agreements.

• Perform daily operational 'eyes on glass' real-time monitoring and analysis of security events from multiple sources including but not limited to events from Security Information Monitoring tools, network and host based intrusion detection systems, firewall logs, system logs (Unix & Windows), mainframes, midrange, applications and databases.

• Monitors and analyzes attempted efforts to compromise security protocols. Identifies and investigates activities and conducts and provides analyses regarding results. Escalates issues to higher level associates.

• Reviews computer logs and messages to identify and report possible violations of security. Coordinates, documents, and reports on internal investigations of security violations.

• Interacts with customers to understand their security needs; assists in the development and implementation of procedures to accommodate them.

• Writes security status reports to provide system status, report potential and actual security violations and provide procedural recommendations.

Basic Qualifications:

• Bachelor's degree or equivalent combination of education and experience

• Bachelor's degree in information systems security, computer science, or related field preferred

• Zero or more years of experience in information systems security

• Experience working with operating systems

• Experience working with domain structures and digital signatures

• Experience working with firewall theory and configuration

• Experience working with security systems and implementation procedures

• Experience working with network software and hardware

• Experience working with computer desktop packages such as Microsoft Word, Excel, etc.

Other Qualifications:

• Communication skills to interact with team members, management, and support personnel