Toronto Operations Branch Manager - Vice President

As the Toronto Operations Branch Manager - Vice President within the Toronto Operations Branch, you will oversee all administrative and operational functions, including High Value (Wires) and Low Value (Checks/ACH) payment activities. You will manage branch operations, ensure regulatory compliance, and provide client servicing, while leading a team to achieve operational excellence.

Job Responsibilities:

• Lead and manage Low Value Check & Paper product operations, including Positive Pay, Payee Name Positive Pay, exceptions, returns, fraud review, and client service inquiries.
• Oversee Low Value ACH processing, ensuring timely handling of reversals, recalls, returns, stops/deletions, and client service requests.
• Ensure effective execution of cross-business operations, including oversight of offshore teams.
• Monitor operational metrics for Canadian businesses with remote functions and maintain compliance with regulatory reporting requirements, including FinTrac Canada (CAML).
• Participate in business continuity and disaster recovery planning, including updating procedures, conducting tests, and ensuring staff readiness.
• Support system development, application enhancements, product launches, QA testing, and implementation for new and existing services.
• Collaborate with internal control teams to ensure audit compliance and adherence to corporate policies and regulatory standards.
• Oversee Toronto Branch Ops and cross-business accounts, ensuring compliance with accounting standards.
• Coordinate investigations of cash position breaks related to loans and money market transactions, and resolve daily general ledger suspense items from transaction systems.

Required qualifications, capabilities and skills

• Bachelor’s degree in business or related field, or equivalent experience.
• Strong knowledge of wholesale banking accounting, operational processing, and controls, including loans and money market/securities settlements.
• Minimum 5+ years of experience in banking operations, control oversight, or accounting.
• Advanced proficiency in Excel.
• Self-motivated, able to work under pressure and manage multiple tasks.
• Highly organized, detail-oriented, and methodical.
• Excellent verbal and written communication skills; able to influence and collaborate across teams.
• Strong client focus and commitment to quality, risk management, and control.
• Proven leadership, interpersonal, and relationship-building skills.
• Quick problem-solving and issue resolution abilities; adept at managing change.
• Strong analytical, organizational, and technical skills.
• Commitment to personal development and promotion of JPMorgan Chase’s shared values.