Training & Onboarding Specialist
- Compensation
- $65K
- Location
- Washington, District of Columbia, United States
- Work setup
- Not specified
- Seniority
- C level
- Employment
- Full time
- Experience
- Not specified
- Category
- Customer success
- Posted
Must have
- Demonstrated experience in onboarding, training, and employee development, preferably in restaurant or hospitality environments
- Strong facilitation and presentation skills, with the ability to engage groups of varying sizes and experience levels
- Proven ability to deliver training in fast-paced, high-volume operational settings
- Excellent written and verbal communication skills
- Strong organizational and time management skills, with the ability to manage multiple training and onboarding processes simultaneously
- Comfortable working directly with hourly employees, managers, and senior leadership
- Ability to create, update, and maintain training materials, presentations, and digital learning content
- Proficiency in Google Workspace and Microsoft Office Suite; comfortable learning new systems such as training platforms and HRIS
- High attention to detail, particularly related to onboarding documentation and compliance processes
- Problem-solving mindset with the ability to adapt training approaches based on operational needs
Full description
Position Summary
Busboys and Poets is a restaurant/bar/bookstore/event space/community where racial and cultural connections are consciously uplifted and a place to take a deliberate pause and feed your mind, body and soul. It is also a space for art, culture and politics to intentionally collide. We believe that by creating such a space we can inspire social change and begin to transform our community and the world. If this sounds like the place for you, consider applying to be our Training & Onboarding Specialist.
The Training & Onboarding Specialist is responsible for leading the onboarding, training, and early development of Busboys and Poets employees across all locations. This role partners closely with the HR team and Operations to ensure new hires are effectively recruited, onboarded, trained, and prepared to meet operational, service, and compliance standards. The Specialist manages recruiting and onboarding processes, delivers English-language orientation training, updates and develops training materials, and evaluates training effectiveness in fast-paced restaurant environments. This role plays a critical part in ensuring consistent execution of training programs and supporting the growth and development of both hourly staff and managers.
This position is classified as exempt under the Fair Labor Standards Act (FLSA), and as such, is not eligible for overtime compensation. This position reports directly to the VP of FOH Operations.
Job Type: Full-time, Exempt, Salaried/50-hour work week
Pay: $65,000.00
COMPANY BENEFITS:
Busboys and Poets offers competitive pay and benefits including a wide choice of health insurance, dental insurance, vision insurance, 401(k) retirement plan with employer match of 5%, 2 weeks vacation time which increases to a maximum of 4 weeks with tenure, 1 week sick leave per year, $34 per day food credit, designated company paid parking, paid parental leave, short term and long term disability, a free life insurance policy up to 1.5x your annual salary, pet insurance, professional development reimbursement, yearly technology stipend and a smart casual dress code.
WHY WORK FOR US:
Join a diverse space: 81% of our total workforce identifies as a person of color, 45% of our total workforce identifies as female and 5% of our workforce identifies as a person with disabilities. Our executive team also represents gender diversity, ethnic diversity, sexual orientation, and more. Men and women equally represented as well as various cultural and religious backgrounds. We strive to provide an inclusive workplace where you can bring your authentic self to work.
GROWN WITH US:
Over 60% of our managers were promoted from within to their existing role from line staff or from Front-of-House manager to Assistant or General Manager. Our Executive Team consists of existing employees who showed promise and were promoted into leadership positions.Work with latest technologies: Striving to be a leader in our industry, we utilize a broad spectrum of technologies including our tech forward training program, employee payroll system, a self-managed tip distribution system, an events and catering platform, inventory management system, our POS Toast and much more! Happy staff: Busboys and Poets is always looking for the next best way to engage with our staff, including raffles and anniversary boxes.