Training & Operations Manager

[This role is for Reactor School, one of the portfolio companies under Reapra.] Reactor School designs Entrepreneurship Education (EntreEd) programmes for students and young founders under-30. We work with high schools and universities to help educators implement EntreEd on campus. We help students turn their ideas into projects, and their projects into companies. We believe that the world's biggest problem is that there are not enough young people solving the world's biggest problems. Our mission is to Cultivate the Galaxy's Best Young Founders.

We are looking for a highly driven and detail-oriented Programmes & Operations Manager to lead the end-to-end delivery and operational scaling of our training programmes across schools, universities, corporates, and ecosystem partners (local and overseas). This role combines programme ownership, operational governance, people management, stakeholder management, and quality assurance. You will lead a team of Programmes & Operations Officers and ensure that programmes are delivered with excellence, consistency, and scalability.

Requirements

Key Responsibilities

1. Programme Leadership & Client Delivery

• Own the full lifecycle of the design, development and delivery of the programme, from client kick-off through post-programme closure.
• Lead integration and cross-functional alignment to ensure all deliverables are clearly defined and met.
• Manage manpower, budgets, vendors, logistics, and operational execution to deliver programmes smoothly and on time.
• Anticipate risks, troubleshoot issues in real time, and ensure minimal disruption to participants and clients.
• Deliver structured post-programme reporting and ensure follow-through on improvements.

2. Operational Governance, Team Leadership & Systems Scaling

• Establish and uphold programme execution standards across all levels of programme complexity.
• Lead and supervise Programmes & Operations team members, ensuring clarity of roles, accountability, and high performance standards.
• Review programme plans, documentation, and outputs from team members to minimise risk, errors, and delivery gaps.
• Institutionalise workflows, templates, and operating procedures to improve consistency and scalability.
• Identify systemic risks and drive continuous process improvements across programme operations.

3. Stakeholder, Partner, and Training Team Management

• Serve as the primary operational point-of-contact for clients, service providers, and institutional partners.
• Recruit and manage relationships with trainers, facilitators, mentors, guest speakers, and service providers.
• Ensure clear, timely, and professional communication across all stakeholders.
• Address concerns promptly and escalate strategically when required.
• Adapt delivery approaches across different cultural contexts and stakeholder profiles.

4. Participant Experience & Quality Assurance

• Own the end-to-end participant experience across assigned programmes.
• Analyse feedback, monitoring & evaluation data, and on-ground insights to drive measurable improvements.
• Ensure programmes meet defined learning objectives and quality standards.
• Oversee accurate documentation, compliance requirements, and timely trainer payments.
• Foster a culture of accountability, ownership, and operational discipline within the team.

Experience

• 2+ years of experience in programme management, operations, project management, or education/training delivery.
• Experience leading teams or overseeing junior staff.
• Experience managing external stakeholders and clients.
• Demonstrated ability to manage multiple complex projects/workstreams simultaneously.

Skills & Competencies

• Strong organisational and project management skills.
• Excellent written and verbal communication skills.
• High attention to detail and operational discipline.
• Strong stakeholder management and relationship-building skills.
• Ability to problem-solve quickly under pressure.
• Cross-cultural awareness and adaptability.
• Comfort working in fast-paced, entrepreneurial environments.

Mindset

• People-first and respectful in all interactions.
• Bias to action; decisive and solution-oriented.
• Strong ownership and accountability for programme outcomes.
• Growth-oriented; learns quickly and continuously improves.
• Process-disciplined, reliable, and committed to delivering excellence.

What Success Looks Like

• Programmes are delivered smoothly, on time, and within budget.
• Execution standards are consistent across all programme levels.
• Operational risks and errors are minimized.
• Clients and partners consistently report high satisfaction.
• The Programmes & Operations team operates with clarity, discipline, and accountability.

Selection Process & Criteria

• Demonstrate the 5 Reactor Core Values: #PeopleFirst, #MoveFast, #BeBold, #HaveFun, and #BeAwesome. This is a deal-breaker; we hire based on Values, Attitudes and Skills, in that particular order. We believe that with the right values and attitudes, skills can be picked-up over time. Study the Reactor Culture Deck
• Have the right attitude: Be a 1st Principles Thinker, demonstrate a Growth Mindset, be able to practise Radical Candor, and be Relentlessly Resourceful. (If you haven’t heard of Carol Dweck, Kim Scott or Paul Graham, we would strongly encourage you to Google them up before hitting ‘Apply’.)
• Have the right skills: Be able to sell, consult and convince. Be strategic, and be able to identify win-win opportunities for all stakeholders.
• Be an excellent communicator, and be someone that your fellow teammates can look-up to and respect at all times. Be warm, be humble, and be self-aware. We do not tolerate brilliant jerks here at Reactor.
• Be familiar with the education sector, including how to market to educators and school leaders. Have a keen interest in entrepreneurship, startups, tech and/or venture capital.

Benefits

• Infinite Leave - Your official vacation leave eligibility is fourteen (14) days for each calendar year, but we run the infinite leave system i.e. you are allowed (and encouraged) to take more than 14 days of leave each year.
• Medical Leave
• Study Leave
• Transport Claim
• Overseas Trip Claim
• Event/Book/Training Claim
• Work-from-Anywhere