Transaction Services, Assistant Manager

Some careers grow faster than others.

Our COO team delivers strategic execution for Corporate and Institutional Banking (CIB) across the globe. Through transformative data and digital solutions, customer servicing, and non-financial risk expertise, this team is where problems are solved, and careers are made.

CIB COO focuses on these key priorities:

• Protecting the bank, our customers and stakeholders by enhancing our operational resilience, strengthen our control environment, and improve risk management.

• Driving operational excellence and efficiency by optimising our processes and delivering the transition to net zero in our own operations.

• Enabling business growth exceptional service by enabling our businesses to focus on our competitive advantage and deliver transformation and digitisation across the bank.

We are now inviting qualified individuals to join this team in the role of Transaction Services, Assistant ManagerPrincipal Accountabilities:

• Manage and oversee the daily operational activities of the Collateral Management Unit, ensuring work is completed accurately, efficiently and within agreed service levels.
• Oversee and process activities relating to Security Validation / Security Servicing, including the review, verification and maintenance of relevant records.
• Ensure all required security and collateral documentation is received, complete, accurately checked and appropriately recorded before processing.
• Allocate, monitor and complete team tasks in line with agreed Service Level Agreements (SLAs), escalating delays, exceptions and operational risks promptly.
• Perform required maintenance and approval activities in the relevant core banking or collateral management systems, in accordance with approved procedures and delegated authorities.
• Conduct quality checks and provide appropriate oversight of processing completed by team members.
• Support colleagues across Transaction Services during periods of increased volumes, operational incidents or business continuity requirements.
• Complete end-of-day checks to confirm that required controls, reconciliations, workflow queues and outstanding activities have been appropriately addressed.
• Identify processing errors, control weaknesses and recurring issues, and support the implementation of corrective and preventative actions.
• Maintain accurate operational records and contribute to management information, reporting and service reviews.
• Promote a strong control environment by following procedures, maintaining appropriate segregation of duties and escalating issues through the correct channels.
• Support process improvements, automation and standardisation initiatives that improve service quality, efficiency and colleague or client outcomes.