Transactional Banking Manager

Job Summary

International Wealth and Premier Banking (IWPB) is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

• People Responsibility: N
• Report to: SVP Transactional Banking
• Role Purpose:

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• Develop and execute Deposit and Transaction banking business growth strategies and activities
• Ensure the successful project delivery with clear communication and internal stakeholders management, effective planning and risk management and strong execution and collaboration
• Actively interact with various stakeholders and ensure efficient execution of business activities
• Analyze customer behavior, revenue dynamics and trend, and in turn drive continuous improvement of product development and profitability management
• Manage change and fine-tune processes to shorten processing time and improve customer journey
• Ensure relevant control measures are in place to minimize the risk exposure of the Bank as well as meeting all the internal standard, compliance, policies and regulation

• Principal Accountabilities:

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• Deliver business goals
• Manage above and below the line initiatives and execute global campaigns
• Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks
• Implement the Group compliance policy by adhering to all relevant processes/procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by the external regulators
• To achieve a high standard of Financial Planning that is in line with the bank's direction
• To foster a positive sales culture that all team members welcome changes and challenges and are highly self-motivated

Skills Requirements

• University or above graduated
• Has experience in retail banking, specific product and proposition experience would be an advantage
• Sound knowledge on portfolio and product management, and an understanding of the industry and market movements
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service delivery
• Proven ability to manage complex projects with multiple deadlines and shifting