Alchelyst
Investor Services, Associate Director (WEX)
- Compensation
- Not disclosed
- Location
- Wexford, Ireland
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 2+ years
- Category
- Not specified
- Posted
Skills
Must have
- Bachelor's degree (or equivalent) with 8+ years of Transfer Agency / Investor Services experience within a regulated financial services environment, including 2+ years of experience supervising or lea
- Deep operational knowledge of investor onboarding, AML/KYC, dealing, cash processing, reconciliations, and investor reporting.
- Strong experience with transfer agency platforms and a track record of improving data quality and controls.
- Thorough understanding of AML/CFT requirements and regulatory expectations for investor services.
- Proven ability to manage competing priorities, lead people, and deliver in a deadline-driven environment.
- Excellent written and verbal communication skills, with confidence dealing with clients and senior stakeholders.
- Detail-oriented, risk-aware, and able to balance hands-on involvement with strategic oversight.
Full description
What You'll Do
Transfer Agency Operations Oversight
- Oversee and control daily transfer agency (TA) activities: investor onboarding, AML/KYC reviews, subscriptions, redemptions, switches, payment processing, cash and bank reconciliations, and investor record maintenance.
- Ensure the team meets cut-off times, procedures, and SLAs, with a focus on accuracy and completeness.
- Act as the escalation point for complex operational issues, discrepancies, and client queries, and drive them to resolution.
Team Leadership & Development
- Lead, supervise, and develop a team of investor services professionals, including workload allocation, performance management, and training.
- Set priorities, monitor capacity, and support resourcing and recruitment decisions.
- Build a culture of accountability, control awareness, and continuous improvement.
- Set clear performance expectations, provide regular feedback and support team members' professional development and career progression.
AML/KYC & Regulatory Controls
- Oversee and provide senior review of AML/KYC due diligence in line with applicable AML/CFT laws and regulations, sanctions requirements and internal policies.
- Ensure documentation within TA systems is complete and up to date.
- Lead ongoing monitoring and remediation programs, working closely with Compliance.
Operational Risk & Controls
- Own the team's control framework, including four-eyes checks, validation controls, and reconciliations.
- Identify, record, and escalate operational errors, breaches, or process gaps, and lead root-cause analysis and corrective actions.
- Maintain and approve written procedures, and drive process improvement and standardization.
- Support internal and external audits, client due diligence visits, and regulatory reviews.
Systems & Data
- Oversee the use of transfer agency and investor record-keeping systems, ensuring data accuracy and integrity.
- Contribute to system enhancements, automation initiatives, and user acceptance testing.
Client & Stakeholder Management
- Act as a senior point of contact for clients, internal stakeholders, fund administrators, custodians, and other service providers.
- Lead client service reviews and manage relationships, including onboarding of new funds and clients.
- Handle sensitive or complex investor and client queries.
Reporting & MI
- Own the preparation and review of operational metrics, including transaction volumes, AML/KYC statuses, reconciliations, and issue tracking.