Transformation Director

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.

It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.

Kraken is a global energy transition company touching nearly every point in the energy value chain and is valued at over $9 billion. It is one of energy-tech’s fastest-growing private companies, having won innumerable prizes in just 10 years of existence!

Kraken Technologies launched to market five years ago, offering energy utilities one simple end-to-end customer management and local flexibility optimisation solution (Kraken) to help them and their customers transition to a decarbonised future. The Kraken platform is effectively the operating system for utilities, at the core of how they run their business.

Kraken Technologies is growing rapidly, disrupting the incumbent tech landscape, with over 90 million end-customer accounts contracted across 11 markets globally and managing the optimisation of over 65GW. Kraken has secured licensing deals with large international energy clients to replace their core technology stack and re-image their operations with an unblemished track record of transformation success.

We are tracking toward 100 million customer accounts on the platform by 2027.

🚀 What you'll own:

• Be accountable for the successful execution of client implementation programs using our Build-Operate-Transfer methodology, which covers technology, operations and cultural transformation

• Find solutions that bring our clients into the new software and operating model that both accelerates delivery and reduces risk

• Develop deep relationships with our clients’ C-suite client executives

• Communicate effectively to stakeholders at all levels, both internally and externally

• Continuously demonstrate Kraken’s business value to the client and build a governance model which can last once the implementation program is completed

• Set the direction and pace for program execution. Managing internal and external expectations, removing blockers and making prioritization decisions to enable successful client transformations

• Understand the program details and report progress to both client and internal stakeholders

• Embody the Kraken ways of working. Provide support and feedback to members of the Kraken team and reinforce an environment of psychological safety.

🧠 What you'll bring to the party:

• Proven track record of leading significant business transformation projects leveraging Agile principles, ideally within utilities or similar complex industries.

• Being able to lead software delivery engagements with our clients.

• Demonstrated ability to present and negotiate with C-suite executives, and to initiate strategic discussions.

• Pragmatic and effective problem solver, capable of focusing efforts on critical priorities.

• Strong client-centric approach with a focus on understanding and enabling client success while demonstrating the ability to manage expectations.

• Collaborative team player with experience working effectively across local and global teams.

• Exceptional communication and facilitation skills in both English and Japanese. You are well respected with natural gravitas and can navigate both business cultures seamlessly.

• Strong client and quality focus, with a proven ability to build and enhance customer relationships.

• Willingness to travel as required to build face-to-face relationships with clients and internal teams.

• Fluent in Japanese and English.

• Experience in the Japanese utilities sector is highly desirable.

💜 Our culture:

• Kraken is at the forefront of innovation in the energy industry and we succeed in large part thanks to our people. To fit well at Kraken, you’ll also need to be:

• Passionate about helping clients (without them, we don’t exist)

• Passionate about technology (we are a tech business disrupting energy)

• A passionate advocate for decarbonisation and fighting climate change

• Committed to sustainability (we are all about speeding up the shift to a more sustainable world)

• Open-minded, curious, flexible and adaptable (we are constantly growing, changing and evolving)

• Confident in decision-making

• Supportive

• Approachable and fun to work with

• Inclusive

• Resilient, working well under pressure

• A believer in big ambitions and small egos

Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.

Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.

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Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*