Transformation Manager

About the role:

Qatar Airways Group is pleased to announce an exciting opportunity for the position of Transformation Manager, a hands-on role that will contribute to shaping and delivering the next phase of the Group’s Strategy & Transformation journey. Several positions are open across the Group’s strategic pillars, including key areas like Customer Experience, Operations, Digital & AI.

Reporting to a Transformation Business Partner, this role will support the discovery, shaping and delivery of transformation initiatives within the assigned business units and departments, ensuring alignment with the pillar roadmap and the organization’s future vision. The role will help identify and assess improvement opportunities that enhance operational efficiency, customer experience and sustainable business growth.

The successful candidate will work hand in hand with business stakeholders to co-create change initiatives and translate agreed priorities into well-structured, executable project plans. Working closely with Partner Synergies, EPMO, Process Excellence, Enterprise Data & Analytics (EDA) and the Business Finance teams, the role will apply disciplined transformative methodologies, support data-driven decision making, and contribute to measurable, verified benefits.

A key expectation of this position will be strong project management, working hand in hand with departmental PMO teams, complemented by change management practices that drive adoption, embed new ways of working and ensure improvements are owned and sustained by the business. The role will also apply Process Excellence and innovation capabilities, such as lean six sigma, process mining and Digital & AI solutions, in collaboration with Information Technology and the different business stakeholders.

Key Responsibilities:

• Contribute to delivering the transformation roadmap for the assigned divisions and departments, under the direction of the Transformation Business Partner
• Conduct ‘As-Is’ analysis to identify gaps and opportunities, and support the development of ‘To-Be’ blueprints and business cases
• Co-create transformation initiatives with business stakeholders, facilitating cross-functional workshops to align problem definition, scope and solutions
• Plan and manage assigned transformation projects end-to-end, including scope, milestones, timelines, dependencies, resources, risks and issues
• Monitor implementation progress with the EPMO, prepare status reporting and support issue resolution, escalating material risks to the Transformation Business Partner
• Track KPIs and benefits with Business Finance and EDA, promoting data analytics adoption to support informed decision making
• Apply change management practices, including stakeholder analysis, communication, training and adoption tracking, to ensure new ways of working are embraced
• Support business stakeholders in the transition from project mode to business-as-usual by embedding improved processes into SOPs with clear operational ownership
• Apply the Group transformation playbook and standards
• Operate within clear boundaries: Strategy sets direction, Transformation orchestrates delivery and value assurance, and business leaders remain accountable for outcomes

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible