Transport Integration & Mobility Manager (UAE National)

The purpose of this position is to manage and oversee key operational interfaces including transport integration & mobility, emergency services and governmental

interfaces for the Keolis-MHI Dubai Metro and Dubai Tram.

KEY RESPONSIBILITIES

Strategic

• Lead Dubai Metro and Tram integration issues with the RTA for the delivery of integrated transport services.

• Liaison and agreement on the Third-Party Management and Interface with the Roads and Transport Authority.

• Liaise with the emergency services including the police to ensure that all arrangements for emergency response and management are in place.

• Run focus groups, desk-top exercises and the new initiatives related to security and stakeholder relations department.

• Liaise with third parties and internal departments to develop their involvement in line with operational assurance, including the planning, implementation of interdisciplinary.

• Maintain excellent relationship with our Stakeholders.

• Manage and deliver the Public Integration Proposal.

Financial

N/A

Stakeholder / Customer

• Internal stakeholders include Keolis-MHI operation-related units, departments, managers, board members Keolis Group, Mitsubishi Heavy Industrial and Mitsubishi Corporate.

• External stakeholders are third parties that may include governmental and private sectors, the general public, regulatory agencies, and etc.

• Road & Transport Authority (Rail Agency, Rail Right of Way, Security Corporate, Safety Risk Regulation Planning Department, Public Transport Authority, Traffic Road Authority) and other agencies in RTA.

• Dubai Transport Security Police.

• Dubai Police (Police Stations, General Deportment of Protective & Emergency, Traffic Police, Rescue & Search, Operation Control Centre, Resilience centre Police and etc)

• Dubai Civil Defence

• Dubai Cooperation of Ambulance Services

• And others as identified in stakeholders register and matrix.

Operational

• Manage key operational interfaces including transport integration, emergency services and governmental interfaces for the Dubai Metro & Tram.

• Chairing and leading the Multimodal Transport Integration Meeting with RTA Rail Agency and PTA Bus.

• Support the KM departments and emergency services including the police to ensure that all arrangements for emergency response and management are in place.

• Support in the Implementation of Test Exercise programme for Dubai Metro and Tram.

• Liaison and agreement on the Third-Party Management and Interface with the Roads and Transport Authority.

• Maintain communications and interface with 3rd parties (where necessary) with aim of achieving integrated approach to Testing and Trial Running.

• Conduct walkthrough, site familiarization and site visit with stakeholders’ pre-events or exercises and when its needed or required.

• Identify the required Stakeholder and start communicating and build a relationship.

Capability / People

• Leadership & Influence

• Conflict Resolution

• Relationship Building

• Feedback & Coaching

• Effective Communication

KEY COMPETENCIES Technical Competencies

• Ability to identify, analyse, and manage relationships with internal and external stakeholders.

• Skilled in mapping stakeholder influence, interests, and communication needs.

• Ability to develop and execute effective communication and engagement plans aligned with departmental objectives.

• Risk Assessment / Risk Mitigation.

• Training & Development – Emergency Services Site Familiarisation.

Behavioural Competencies

• Collaboration & Teamwork.

• Relationship Building.

• Problem Solving & Critical Thinking.

• Cultural Awareness.

• Leadership.

• Decision-Making.

• Communication.

MINIMUM QULAIFICATIONSMin.RequiredDesirableEducation

• Degree holder or high diploma of post-secondary education in a related discipline.

• Professionally qualified with membership of a recognised transport institution.

Experience

• A minimum of 5 years of relevant work experience is required.

• Preferably 2 years’experience working in a transport environment or other similar environment.

• Experience working with emergency service and other governmental organisations.

• Thorough understanding experience of dealing with third parties within the United Arab Emirates.

• Experience in operational delivery and working with Key Performance Indicators and contractual targets.

• Experience budgeting and forecasting.

Skills / Training

• Good English and Arabic communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.

• Good literacy and analytical skills required for the role.

• Ability to understand complex systems and possess good IT skills.

• Strong organisational skills, detail oriented, and the ability to handle multiple priorities.