TREATMENT SUPPORT SPECIALIST

The Treatment Support Specialist plays a vital role in supporting counselors by handling routine administrative and operational tasks, ensuring they have the time and space to focus on direct client care, including treatment planning and assessments. This role helps maintain a smooth workflow and promotes a structured, therapeutic environment for clients. Responsibilities include client supervision, medication support, answering phones, and assisting with various clerical and operational functions essential to daily program operations. Through this work, the Treatment Support Specialist contributes directly to a positive client experience and a workplace culture rooted in Buckelew’s mission and values.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties represent the core responsibilities of this position and outline the scope of work expected. They are not intended to be a comprehensive list of all tasks. Additional related duties may be assigned as necessary to ensure effective program operation. Reasonable accommodations will be made for individuals with disabilities to perform essential functions.

• Assist clients with self-administration of medications in accordance with program protocols.

• Answer incoming calls and direct inquiries appropriately.

• Respond to client requests and questions to minimize interruptions to counselors.

• Circulate throughout the facility to monitor activity, provide support, and ensure compliance with program structure.

• Conduct and document client property searches during intake as assigned.

• Maintain visual supervision of clients throughout shift to ensure safety and accountability.

• Ensure clients are in their rooms at designated times per program schedule.

• Prepare and organize client files for new admissions.

• Administer and document urine drug screens (UAs) as required.

• Perform clerical duties, including filing, copying, and other administrative support as needed.

• Maintain accurate and timely shift documentation, including incident reporting.

• Send shift reports to the “Residential Team” distribution list at the end of each shift.

• In the event of an emergency or distressed caller, contact the Assistant Director or Director unless credentialed to provide crisis counseling.

• Support facility operations by completing tasks specific to program needs.

• Perform other duties as assigned.