Triage Medical Assistant

• Primary function is to be a liaison between physician and patient via electronic messaging.

• Prepares and communicates messages to the physicians regarding patient requests for test results, and follow up care.

• Prepares messages directly to physician for patient requests of prescription refills.

• Prepares prescription verification forms for submission to various vendors such as Medco, verifies the accuracy of the information from the electronic medical records and processes the request directly to the vendor within 72 hours of receipt.

• Submits and maintains high tech radiology requests electronically directly to health insurance carries. Maintains a log to verify accurate reimbursement to the practice for radiology requests submitted within 24 hours of request.

• Investigates patient requests or concerns and communicates the information to the appropriate health care team members within 24 hours of a request.

• Explains and provides information to patients regarding any preparation a patient may need prior to testing.

• Calls patients to schedule appointments for chronic disease management and explains any preparation needed prior to testing, such as fasting for blood draws, bringing all medications to the planned office visit etc.

• Responsible for identifying urgent clinical situations and addresses it immediately to the patient, and or physician based on level of acuity.

• Prepares requests for workers compensation, short term or long term disability documentation and submits to the appropriate vendor as directed.

• Ability to communicate effectively in person, on the telephone and in writing.

• Extensive knowledge of practice policies, and procedures.

• Ability to work independently, and as a team worker.

• Able to demonstrate accuracy, efficiency and strong organizational skills.

• Ability to read and comprehend patient medical charts, medical terminology, prescription medications, and physician messages.

• Strong computer skills and interpretation for both EHR and PM systems.

• Medical Assistance Certificate or equivalent experience

• 2 years clinical experience in a medical environment.

• Strong knowledge base of Medical Terminology

Full-Time Must be available Monday through Friday varying schedule from 8 AM to 6:30 PM.

In accordance with HIPAA, this position must maintain the confidentiality of the patient in all circumstances as well as company confidentiality. Ensures the confidentiality of data collected and stored is maintained.
This description is intended to provide basic guidelines for meeting job requirements. Responsibilities, knowledge, skills abilities, and working conditions may change as needs evolve.
The Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
The Center complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities